Floor Manager

Job Description

The Salon Floor Manager plays a key role in maintaining high service standards, managing staff schedules and performance, resolving client concerns, and ensuring smooth operations on the salon floor. This person should be organized, client-focused, and have excellent leadership and communication skills. Key Responsibilities Supervise daily salon floor operations to ensure an excellent client experience. Manage and support the salon team (stylists, assistants, front desk) during working hours. Act as the point of contact for client issues and handle concerns professionally. Monitor appointment flow, reduce wait times, and improve overall efficiency. Ensure all team members follow hygiene, safety, and brand standards. Assist in staff scheduling, breaks, and coverage to meet service needs. Motivate and guide team members to meet performance and sales targets. Maintain inventory levels of tools, products, and salon supplies on the floor. Report any maintenance, staffing, or client-related issues to the management. Provide feedback and support in training new floor staff and stylists. Ensure a clean, organized, and welcoming salon environment. Role & responsibilities