The Salon Floor Manager plays a key role in maintaining high service standards, managing staff schedules and performance, resolving client concerns, and ensuring smooth operations on the salon floor. This person should be organized, client-focused, and have excellent leadership and communication skills. Key Responsibilities Supervise daily salon floor operations to ensure an excellent client experience. Manage and support the salon team (stylists, assistants, front desk) during working hours. Act as the point of contact for client issues and handle concerns professionally. Monitor appointment flow, reduce wait times, and improve overall efficiency. Ensure all team members follow hygiene, safety, and brand standards. Assist in staff scheduling, breaks, and coverage to meet service needs. Motivate and guide team members to meet performance and sales targets. Maintain inventory levels of tools, products, and salon supplies on the floor. Report any maintenance, staffing, or client-related issues to the management. Provide feedback and support in training new floor staff and stylists. Ensure a clean, organized, and welcoming salon environment. Role & responsibilities
Position Overview: The Salon Manager at YK Creation is responsible for leading day-to-day operations of the salon branch, ensuring smooth service delivery, team performance, customer satisfaction, and overall business growth. This role demands leadership, business acumen, and a customer-first mindset. Key Responsibilities: 1. Operations & Management Oversee daily salon operations, including appointments, staff schedules, and service flow. Ensure cleanliness, hygiene, and maintenance standards are consistently met. Manage stock, product ordering, and vendor coordination. 2. Team Leadership Supervise, train, and motivate staff (stylists, beauticians, front desk, support staff). Conduct regular performance reviews and provide coaching for skill enhancement. Resolve staff issues, manage attendance, and maintain discipline. 3. Customer Experience Ensure all clients receive exceptional service and a premium salon experience. Handle customer feedback, concerns, or complaints professionally. Build relationships with regular clients to encourage loyalty and referrals. 4. Business Development & Sales Work on revenue growth by promoting salon services, membership plans, and retail products. Track sales targets and implement strategies to achieve them. Collaborate with marketing teams for local promotions, events, and campaigns. 5. Reporting & Administration Maintain daily/weekly/monthly reports on revenue, expenses, and performance. Ensure compliance with company policies, safety regulations, and salon standards. Support HR in recruitment, onboarding, and retention of staff.