Floor Manager

Job Description: Floor Manager – Jewellery Sector

Position: Floor Manager
Location: [Insert Location]
Experience: 3-5 years in retail management, preferably in the jewellery industry
Employment Type: Full-time

Key Responsibilities:

• Store Operations Management:
• Oversee daily operations of the showroom floor to ensure smooth functioning.
• Maintain a high standard of cleanliness, organization, and display aesthetics.
• Ensure all jewellery pieces are displayed correctly and securely.
• Customer Experience:
• Greet and assist customers, ensuring they have a premium shopping experience.
• Address customer inquiries and resolve issues promptly and professionally.
• Train staff to deliver exceptional service and maintain customer satisfaction.
• Team Leadership:
• Supervise, motivate, and manage the performance of sales associates.
• Assign tasks and set daily sales goals for the team.
• Conduct regular training sessions to enhance product knowledge and sales techniques.
• Sales and Revenue Management:
• Monitor sales targets and implement strategies to achieve them.
• Upsell and cross-sell products to maximize revenue.
• Analyze sales data and provide reports to management.
• Security and Compliance:
• Enforce strict security protocols to prevent theft or loss.
• Ensure all staff adhere to company policies and industry regulations.
• Inventory Control:
• Conduct regular stock checks to maintain accurate inventory records.
• Coordinate with procurement to ensure availability of best-selling items.
• Promotional Activities:
• Support the implementation of marketing and promotional campaigns.
• Collaborate with the marketing team to highlight exclusive collections.

Qualifications and Skills:

• Educational Qualification: Bachelor’s degree in Retail, Business Management, or related field.
• Experience: Proven track record in retail management, preferably in jewellery or luxury retail.
• Skills:
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Sales-driven with a focus on achieving targets.
• Knowledge of jewellery products and trends is an advantage.
• Proficiency in retail software and basic MS Office applications.

Key Attributes:

• Professional appearance and demeanor.
• Attention to detail and organizational skills.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Experience:

• total work: 3 years (Required)

Work Location: In person