Floor Manager

Job Overview:

The Floor Manager will lead restaurant operations while focusing on business growth, customer satisfaction, and brand promotion. This role blends operational control with proactive business development, ensuring a seamless guest experience and increased footfall through strong customer engagement and marketing initiatives.

Key Responsibilities:A. Operations & Floor Management

• Oversee daily floor activities, ensuring excellent guest service and smooth functioning.
• Coordinate effectively with kitchen, service, and bar teams.
• Maintain hygiene, ambiance, and safety standards of the restaurant.
• Handle guest queries, feedback, and complaints courteously.
• Monitor staff performance and ensure service quality consistency.

B. Business Development & Marketing

• Drive revenue growth by implementing innovative footfall-increasing strategies.
• Build and manage relationships with corporate clients, event organizers, and regular guests.
• Promote special offers, events, and loyalty programs to attract new customers.
• Handle reservations, group bookings, and private events efficiently.
• Collaborate with marketing teams to boost online presence and customer reviews.
• Analyze customer trends and prepare reports for management.

C. Team Management

• Supervise and motivate front-of-house teams to ensure top-quality service.
• Conduct regular staff briefings, trainings, and grooming checks.
• Maintain discipline, punctuality, and a positive work environment.

Key Skills & Attributes:

• Excellent communication in English & Hindi.
• Smart personality with strong leadership and interpersonal skills.
• Proven record in business development or hospitality sales.
• Customer-centric, energetic, and result-oriented approach.
• Proficiency in POS systems and MS Office.
• Ability to handle pressure, multitask, and deliver under deadlines.

Job Type: Full-time

Pay: ₹65,000.00 - ₹70,000.00 per month

Education:

• Master's (Preferred)

Experience:

• Restaurant management: 6 years (Preferred)

Language:

• english and hindi (Preferred)

Location:

• Connaught Place, Delhi, Delhi (Preferred)

Work Location: In person