Floor Manager

Position:

Location:

Employment Type:

Floor Manager

Key Responsibilities

• Supervise day-to-day operations and staff performance.
  
• Ensure high-quality service standards, workflow efficiency, and cleanliness.
  
• Train, motivate, and schedule staff to maximize productivity.
  
• Handle customer queries, feedback, and escalations professionally.
  
• Conduct cold calls to prospective clients and promote detailing packages.
  
• Track daily sales, staff attendance, and inventory using

  MS Excel

  .
• Prepare performance reports for management review.
  
• Support marketing initiatives and implement promotional activities.
  
• Safely drive customer or company vehicles when required (test runs, shifting cars within the facility, etc.).
  

Required Skills & Qualifications

• Proven experience as a Supervisor/Floor Manager (automotive, hospitality, or service industry preferred).
  
• Strong leadership, communication, and interpersonal skills.
  
• Experience in

  cold calling

  and basic sales.
• Proficiency in

  MS Excel

  (reporting, analysis, data entry).
• Valid

  driving license

  with good driving skills (mandatory).
• Customer-focused, detail-oriented, and able to work under pressure.
  
• Education: Graduate/Diploma in Business, Hospitality, or related field.
  
• 24 years of relevant experience preferred.
  

What We Offer

• Competitive salary plus performance incentives.
  
• Career growth and training opportunities.
  
• Employee discounts on car care services.