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4.0 - 5.0 years
4 - 5 Lacs
Pune
Work from Office
Job Title: Team Lead US Operations Job Location: Pune (Magarpatta City) Experience: 4 to 5 years Shift: US Timings (Flexible for Day & Night Shifts) Working Days: 5 days per week Notice Period: Immediate to 30 days Work Mode: On-site (Work from Office - Mandatory) We are seeking a highly motivated Team Lead US Operations for our client to oversee and manage a team, ensure production targets are met, and maintain high-quality deliverables. The ideal candidate should have excellent team management, client communication, and process improvement skills while being flexible with US shifts and extended working hours when required. Job Role & Responsibilities: Strong client interaction experience, both verbal and written. Effective team handling, coordination, and driving production with the highest quality standards. Proficiency in MS Office, including Excel (VLOOKUP), PowerPoint, and other relevant tools. Key Responsibilities & Accountabilities (KRAs): Ensure daily production is completed within the specified Turnaround Time (TAT) as per client requirements. Achieve production and quality targets as defined by the client. Manage staffing, leaves, absenteeism , and team shrinkage effectively. Train and mentor new hires, providing support during On-the-Job Training (OJT). Identify process improvement opportunities and collaborate with Operations Managers for execution. Handle US client communication via emails and calls , ensuring seamless service delivery. Lead conference calls with onshore teams to discuss new processes and updates. Conduct regular team huddles and meetings to align on updates, challenges, and improvements. Provide timely performance feedback through quarterly reviews and one-on-one sessions . Support underperforming employees through coaching and development programs . Identify Performance Improvement Plan (PIP) requirements and coordinate with HR and Operations Managers. Manage team performance in key metrics, including customer satisfaction, quality, and Average Handling Time (AHT). Prepare and share daily, weekly, and monthly production and quality reports, along with billing reports with management. Assist in recruitment by conducting interviews and staffing as per process requirements. Stay flexible and adaptable to business requirements, ensuring operational excellence. Qualifications & Skills: Education: Graduate in any field. Technical Skills: Strong proficiency in MS Office (Excel, PowerPoint, VLOOKUP, etc.) . Soft Skills: Excellent verbal and written communication skills. Strong leadership and team management abilities. Ability to handle high-pressure environments and multitask effectively. Willingness to work in US shifts (Day & Night) and accommodate extended working hours if required. This is a fantastic opportunity for professionals with prior team management experience who are passionate about delivering high-quality operational results in a US-based process. If you meet the qualifications and are ready for a dynamic role, apply today!
Posted 1 month ago
4.0 - 5.0 years
4 - 7 Lacs
Pune
Work from Office
ABFRL is looking for Department Manager_Saudagar to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.
Posted 1 month ago
5.0 - 10.0 years
4 - 5 Lacs
Ahmedabad, Surat, Vadodara
Work from Office
Role & responsibilities : Is responsible for store opening/closing based on the shift. Conduct floor walk with purchase to ensure Hygiene, FIFO, timely refilling, proper display & correct price boards. Conduct Daily briefing for SA along with floor officer and for Cashier & Packers along with cash officer. Participate in weekly store meeting, weekly briefing for security staff, housekeeping staff and promoters. Track the daily KRAs for staff motivation & engagement. Guide the officer (floor, cash) for delegating task based on daily attendance of staff. Handle routine asset maintenance issues by coordinating with vendor, maintenance team. Supervise daily Perpetual Inventory and 10 item stock take. Ensure adherence to processes as per guidelines at receiving, on the floor and at the cash point to control pilferage. Monitor daily cash handover to bank and follow strong room process at opening, closing. Check the SRT register and ensure process is followed. Handle customer complaints and queries. Supervise availability of Trollies, Baskets & bags for customer convenience and keep track of the trolly count on daily basis. Implement the suggestions of Process Audit & Fire Safety Audit by providing guidance to team. Assist ASM/SM to prepare a plan with timelines for stock take, delegate task, monitor & follow up. Lead & actively participate in the Emergency Response Team, Fire Mock Drill (safety day). Coordinate with maintainence team for Dry Run of critical equipment. Conduct On the Job Training for Junior /Floor Officers, existing SAs. Ensure freshness, availability & visibility of Top Selling, Focus SKUs in non core, coordinate with category & execution for identifying slow/non moving SKUs, implement mark down, partial mark down, write off. Interacting with government official during their visit to the store and coordinating with relevant departments, functions.
Posted 1 month ago
2.0 - 3.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Smart Plate Solutions is hiring a Floor Manager for its Rajaji Nagar, Bangalore outlet. Candidates must be flexible for rotational shifts and 10–12 hour workdays. Prior experience in food service or retail is a plus.
Posted 1 month ago
2.0 - 5.0 years
0 Lacs
Hyderabad, India
Hybrid
1. Leading the store operations & the team of store to create and maintain the Store Experience 2. store manager involves reaching sales targets and increasing profits, dealing with customer service issues, staff management, safety and security .
Posted 1 month ago
1.0 - 5.0 years
0 - 0 Lacs
Faridabad
Work from Office
Position:- Floor Coordinator (Female) at Metro Hospitals, Faridabad Experience:- 1-5 Years Qualification:- Graduate Note: Hospital Experience is mandatory. Email:- hrd@metrohospitalfaridabad.com Contact:- 9999202119 (Shankey- HR Department)
Posted 1 month ago
2.0 - 5.0 years
1 - 2 Lacs
Mumbai
Work from Office
Roles and Responsibilities Ensure cleanliness and organization of the store premises. Manage daily store operations, including opening and closing procedures. Perform back office tasks related to sales data entry and record-keeping. HOUSE KEEPING SHOW LEHENGAS AND OTHER MERCHANDISE TO THE CLIENTS
Posted 1 month ago
3.0 - 6.0 years
4 - 8 Lacs
Mumbai
Work from Office
Retail Operation Assist the store manager in running smooth operations within the defined policies and guidelines of the company, ensuring 100% customer satisfaction at all times. Interact with every single customer, understand their requirement, and recommend the best possible product by showcasing salesmanship. Gather customer feedback and inform to the relevant authorities to improve customer service. Reporting and fixing all the maintenance issues that impact the customer experience. Assist the store manager with the timely submission of all reports. Accountable for Inventory handling and minimizing the stock variance. Maintaining the cleanliness, uniform, and hygiene standards in the outlet to the best of the industry standard. Meeting the targets as set by the company by adhering to the company's rules and regulations. Maintain security controls- cash, keys, alarms, and stock. Adhering to the visual merchandising protocols set by the company. Team Management Ensure that the staff is fully updated and trained on product knowledge, Schemes and customer service expectations. Supervise all activities of staff to make sure the business is performing well in all areas including sales, service, security, presentation, merchandising, stock control, effective employee turnover. Creating growth path for deserving, identified and eligible employees. Other Benefits Performance Based Incentives PF Facility
Posted 1 month ago
1.0 - 4.0 years
1 - 3 Lacs
Azamgarh
Work from Office
Responsibilities: * Collaborate with cross-functional teams * Ensure customer satisfaction * Oversee floor operations * Manage department performance * Train & develop team members Sales incentives
Posted 1 month ago
0.0 - 2.0 years
2 - 2 Lacs
Nawada, Banka, Hajipur
Work from Office
Designation: Center Manager Location: Banka, Hajipur, Bihar Sharif, Nawada, Jaunpur, Balasore Qualification: Graduation in any stream. Experience: 2 to 3 years Other Requirements: Independently manage overall administration, including staff administration, attendance, and employee grievances at the dialysis centre. Oversee guest care session scheduling, billing, cash handling, and ensure regular payments from partners. Coordinate with various departments for smooth operations, including diagnostic services, inventory management, and front office responsibilities. Demonstrate financial acumen by handling finances conservatively, interacting with senior leadership, and managing global/multi-location teams. Possess effective communication skills. Interested candidates can send their resumes to: 8374162143 / 6291037010 Email: kirtaniya.souvik@nephroplus.com / harpreet.gill@nephroplus.com
Posted 1 month ago
3.0 - 5.0 years
2 - 4 Lacs
Kolkata
Work from Office
1) Managing staff- Leading, training, and motivating the staff to ensure they perform their duties effectively 2) Ensuring compliance-Ensuring that operational procedures and company policies are consistently followed 3) Providing excellent service-Providing excellent service to patients and patrons 4) Resolving issues-Addressing and resolving any issues related to patient care or staff performance 5) Implementing policies-Implementing policies and protocols to maintain high standards of patient care 6) Ensuring compliance with regulations- Ensuring compliance with healthcare laws, regulations, and hospital policies Bachelor's degree in Business Administration or related field and at least 5 years of experience in a managerial role.
Posted 1 month ago
5.0 - 10.0 years
3 - 7 Lacs
Kolkata
Work from Office
1) Managing staff- Leading, training, and motivating the staff to ensure they perform their duties effectively 2) Ensuring compliance-Ensuring that operational procedures and company policies are consistently followed 3) Providing excellent service-Providing excellent service to patients and patrons 4) Resolving issues-Addressing and resolving any issues related to patient care or staff performance 5) Implementing policies-Implementing policies and protocols to maintain high standards of patient care 6) Ensuring compliance with regulations- Ensuring compliance with healthcare laws, regulations, and hospital policies 7) Bachelor's degree in Business Administration or related field and at least 5 years of experience in a managerial role.
Posted 1 month ago
1.0 - 3.0 years
1 - 3 Lacs
Bengaluru
Work from Office
Supervise and manage floor staff to ensure productivity, discipline, and adherence to company policies.Monitor and maintain cleanliness, organization, and visual standards of the floorResolve customer complaints or queries promptly and professionally
Posted 1 month ago
3.0 - 8.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Manage retail operations, achieve sales targets, lead & train staff, maintain client relations, monitor KPIs, analyze market trends, & drive business growth through strategic planning and team development.
Posted 1 month ago
3.0 - 6.0 years
2 - 4 Lacs
Dindigul
Work from Office
Job Title : Floor Manager Reporting To : Branch Manager / Managers Objective Summary: To ensure the proper functioning of the showroom. To monitor the sales, inventory, employees and all other related infrastructures within the showroom. Principal Duties and Responsibilities: Ensure that all customers are handled properly by the retail staff. In cases where customers cannot be handled by the retail sales assistants, Floor in charges to handle them. To ensure that the procedures, process and systems adopted by the management are being followed by staffs. To Suggest, Plan and implement in-shop display, layout and customer walk-ins so as to maximize sales, customer satisfaction, appearance and image of store for customers. To assess and Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction. To manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises. To review employee performance and to suggest actions to be taken regarding a particular employee. To conduct daily briefings on the activities to be conducted with the staff. To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office. To approve the leaves of the sales staff after it has been reviewed by the section in charge To maintain the movement register. To provide daily report to manager and top management. Controlling section supervisor’s & section heads. Follow-up of due compliance with shop rules and regulations, Ensuring proper attendance of customers by section staff & front office staff (floor coordinators) Inducing new methods for improving service and customer satisfaction. Ensuring the floor supervisors do proper follow up of customer feedback and reporting the necessary changes on account the same. Close monitoring of items passing during the beginning and end of the day. Arrangement of necessary number of staffs for smooth functioning of item passing. Reporting to the HR department the requirement of staff at respective sections. He/she shall ensure that the staffs under his/her team adhere to the HR policy regarding uniforms and timings. To ensure a proper shopping experience within the showroom. Role & responsibilities Preferred candidate profile
Posted 1 month ago
5.0 - 10.0 years
5 - 10 Lacs
Dindigul
Work from Office
Principal Duties and Responsibilities: 1. He shall be able to Plan, forecast, report on sales, costs and business performance, according to company requirements. 2. He shall be able to manage cash and payment systems in accordance with company procedures and policies, at all times 3. He shall Plan and implement in-shop display, layout and suggest ways to increase customer walk-ins so as to maximize sales, increase customer satisfaction, appearance and image of store for customers. 4. He shall manage costs and overheads, and all factors affecting the profitable performance of the showroom. 5. He shall be able to suggest making charges, discounts and other pricing as applicable to the customers based on the market standards 6. He shall ensure that the branch follows all systems, procedures , maintaining of records and documents as instructed by the Corporate Office HUMAN RESOURCES 7. Manage and motivate staff 8. Approval of leave of Section in charges after it has been approved by Floor in charges 9. He shall provide or identify skill and product development training as and when required. CUSTOMER SERVICE 10. He shall be able to Manage and promote all customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction. 11. Handle customers in a very pleasant and polite manner and ensure customers have a pleasant shopping experience at Bhima 12. .He shall ensure that greetings are sent, schemes are promoted and other related details and information are sent to customers as and when required. 13. Randomly visit sections and the customers at each section and get feedback on their shopping INVENTORY 14. Manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises. 15. Manage, maintain and report as necessary on all inventory and give updated stock reports regarding fast moving, medium moving and slow moving models on all product categories 16. Review the ROL based on category, items and models ACCOUNTS 17. To verify the daily accounts before submission to the top management 18. To ensure that branch files necessary documents and follows all statutory requirements as and when required. 19. To ensure that all funds are traceable and no misappropriation takes place within the branch OTHERS 20. Continuously update on the products, pricing and general awareness with regards to Industry. 21. Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company. 22. Manage and maintain effectiveness of computers, softwares and other essential details in-store systems and ensure proper back ups. 23. To conduct daily meetings within the branch and send report to top management 24. To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office. 25. To solve any issues within and related to the branch also pertaining to legal and statutory issues 26. He shall strictly follow all rules, etiquettes and code of conduct established by BHIMA 27. Ensure that he shall be in uniform at all times. 28. He shall inform the corporate Office on the issues that require more attention and beyond his discretionary powers 29. He shall be able to suggest Brand buildings activities; he shall also ensure that hoardings, POPs and other print ads are displayed properly. Role & responsibilities Preferred candidate profile Perks and benefits
Posted 1 month ago
1.0 - 2.0 years
2 - 3 Lacs
Sriperumbudur
Work from Office
manage the stocks .
Posted 1 month ago
5.0 - 10.0 years
4 - 5 Lacs
Ludhiana, Chandigarh, Patiala
Work from Office
Job title: Department Manager Experience: 5-10 yrs Location: Punjab ( Various locations) Age-32 years(Max) Industry - Manufacturing / Production / QSR / Hospitality Role & responsibilities Timely opening of Store and adherence to all the processes at store opening Optimum utilisation of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service Safety of staff, Customers and assets, avoid loss of sale Smooth Stores operation Statutory Compliance Interested candidates can share there updated resume on : hrd.ropunjab@dmartindia.com / parveen.kumar@dmartindia.com
Posted 1 month ago
10.0 - 12.0 years
3 - 4 Lacs
Kolkata
Work from Office
Supervise and support sales staff, providing training and development as needed. Ensure excellent customer service standards are met consistently. Manage daily operations including opening and closing procedures. Oversee store presentation and merchandise displays. Maintain accurate inventory records and perform regular stock audits. Address customer inquiries and resolve any issues promptly. Collaborate with the sales team to achieve sales targets and KPIs. Ensure compliance with company policies and procedures.
Posted 1 month ago
1.0 - 5.0 years
2 - 3 Lacs
Chennai
Work from Office
Responsibilities: * Manage inventory & stock levels *Drive counter sales, upselling services and products where appropriate. * Oversee store operations & staff * Meet sales targets & profitability goals * Plan material requirements & stock takes
Posted 1 month ago
3.0 - 8.0 years
3 - 5 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
- Handling the Center independently in Gurgaon - 20-25 staff of housekeeping, kitchen, Psychologists, Doctors etc. - Patients of around 50 - Attending inquiries and converting to admissions and checking accounting and follow-ups - Billing follow-ups
Posted 1 month ago
3.0 - 8.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Manage front desk, greet clients, handle appointments/walk-ins, coordinate with doctors & staff, maintain records, billing & reports. Location: Kokapet, Hyderabad Timings: 11:00 AM – 8:00 PM Required Candidate profile Prior experience in a clinic, salon, or healthcare environment preferred Strong communication and interpersonal skills Fluent in English, Hindi, and Telugu Well-groomed, organized, and client-focused
Posted 1 month ago
3.0 - 8.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Retail Sales Store Operations Customer Service P/L and Budget Management Inventory Management Required Candidate profile Candidates Preferred from the Retail Fashion Industry/QSR Good Communication Skills Candidate must have handled min 1000 sq ft store with team of min 4-5
Posted 1 month ago
1.0 - 4.0 years
2 - 3 Lacs
Mysuru
Work from Office
Key Responsibilities: Supervise and lead the store staff to ensure daily tasks are completed efficiently Manage stock levels, conduct regular inventory checks, and ensure FIFO and proper stock rotation Handle inward and outward of goods and coordinate with vendors for timely deliveries Ensure store cleanliness, safety, and compliance with SOPs Monitor and improve store KPIs, including shrinkage control, order fulfillment, and customer satisfaction Train and motivate team members to achieve performance targets Address and resolve any operational or customer-related issues Coordinate with the operations and logistics team for smooth last-mile delivery (if applicable) Maintain accurate documentation for stock, staff attendance, and incident reports
Posted 1 month ago
0.0 - 5.0 years
1 - 4 Lacs
Chennai
Work from Office
Attend and assist the customers at store and provide adequate product knowledge. Influencing and selling jewellery. Maintain high VM standard at store, addressing all customer queries following up with customers completing payment transactions.
Posted 1 month ago
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