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1.0 - 2.0 years
2 - 3 Lacs
Hazaribag, Jamshedpur, Bilaspur
Work from Office
Job Title : Store Manager About Us:- Apna Mart is leading Retail Grocery Store and we are committed to delivering exceptional customer service and maintaining high operational standards across our stores. Overview: We are seeking a dynamic and experienced Store Manager to oversee operations at our retail location. The ideal candidate will have a proven track record in retail management, exceptional leadership skills, and a passion for customer service. This role requires someone who can drive sales, manage staff effectively, and maintain high operational standards. Roles & Responsibilities: Oversee daily operations of the store, ensuring smooth and efficient workflow. Set and achieve sales targets and goals, while maintaining profitability. Recruit, train, and manage a team of retail staff members. Create and implement strategies to maximize sales and customer satisfaction. Monitor inventory levels and ensure stock availability. Maintain high standards of store presentation and cleanliness. Handle customer inquiries and concerns, resolving issues promptly. Conduct regular performance evaluations and provide feedback to staff. Ensure compliance with company policies and procedures. Collaborate with senior management on strategic initiatives and marketing campaigns. Skills Requirements: Proven experience as a Store Manager or similar role in retail. Strong leadership and managerial skills. Excellent communication and interpersonal abilities. Ability to work flexible hours, including evenings and weekends. Proficiency in MS Office; familiarity with retail management software is a plus. Ability to motivate, guide, and support employees, fostering a positive work culture. Addressing staff and customer conflicts with professionalism and empathy. Ensuring staff is properly trained on company policies, customer service, and product knowledge. Assigning tasks to team members according to their strengths and areas of expertise. Clear and effective communication with customers, staff, and vendors.
Posted 1 month ago
6.0 - 10.0 years
4 - 6 Lacs
Gandhinagar, Himatnagar, Ahmedabad
Work from Office
Job title: Department Manager Experience: 6-10 yrs Location: Ahmadabad, Gujarat Age-32 years(Max) Industry: Hospitality / QSR/ Manufacturing/ Cinema Role & responsibilities Timely opening of Store and adherence to all the processes at store opening Optimum utilisation of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service Safety of staff, Customers and assets, avoid loss of sale Smooth Stores operation Statutory Compliance Interested candidates can share there updated resume on: Mail: hrd.roahmedabad2@dmartindia.com
Posted 1 month ago
2.0 - 5.0 years
5 - 8 Lacs
Mumbai Suburban, Mumbai (All Areas)
Work from Office
Key Responsibilities: Supervising and Training Staff: Hiring, training, and coaching retail staff to ensure they provide excellent customer service and maintain store standards. Managing Daily Operations: Overseeing daily tasks, opening and closing procedures, and ensuring compliance with company policies. Customer Service: Addressing customer inquiries, complaints, and escalations promptly and effectively. Inventory Management: Monitoring stock levels, coordinating restocking, and maintaining merchandise displays. Sales and Promotions: Collaborating with management to implement sales strategies and promotions, and ensuring sales targets are met. Store Presentation: Maintaining a clean, organized, and visually appealing store environment. Performance Management: Monitoring staff performance, conducting appraisals, and providing feedback and coaching. Health and Safety: Ensuring the store meets health and safety regulations and maintaining a safe environment for staff and customers. Reporting: Providing regular updates to store management on sales performance, inventory levels, and other relevant metrics.
Posted 1 month ago
2.0 - 3.0 years
2 - 2 Lacs
Thalassery, Taliparamba, Kannur
Work from Office
Job Summary: The Senior Order Taker plays a crucial role in managing the customer ordering experience by ensuring accurate, friendly, and efficient service at the counter. This role requires strong communication skills, attention to detail, and leadership qualities to guide and support junior order takers during busy hours. The ideal candidate will ensure smooth order processing, customer satisfaction, and adherence to service SOPs. Key Responsibilities: Greet customers warmly, assist with menu selections, and upsell promotions or combos. Accurately take orders and relay them to the kitchen using POS systems or manual processes. Double-check orders before delivery to ensure correctness and presentation. Train, guide, and supervise junior order takers during peak periods. Handle billing, payment collection, and maintain cash register reports. Respond promptly to customer queries, complaints, or special requests. Ensure cleanliness and organization of the counter and service area. Monitor stock of order-related materials (disposables, menus, billing rolls). Coordinate with the kitchen team to manage wait times and customer flow. Follow grooming, hygiene, and uniform standards consistently. Requirements: Minimum 23 years experience in a customer-facing F&B role. Basic knowledge of POS and billing systems. Fluent in [English / Local Language]; confident in speech and body language. Ability to multitask and stay calm during rush hours. Team player with leadership and training capability.
Posted 1 month ago
5.0 - 10.0 years
3 - 6 Lacs
Srinagar, Jammu
Work from Office
1- Store Sales Operations 2- Profitability Management 3- Store Handling, Store Management 4- People Management, Inventory Management, Shrinkage Control, VM, 5- Marketing - BTL activities 6- Strong in Analytics', Business Knowledge Required Candidate profile Only from Large format fashion Retail. Good in Communication & Presentable Must be Graduate Willing to relocate Anywhere in J&K Perks and benefits Fooding+ Canteen Facilities
Posted 1 month ago
2.0 - 6.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Roles and Responsibility Manage daily store operations, including opening and closing procedures. Lead and motivate a team of sales associates to meet sales targets. Implement visual merchandising strategies to enhance store appearance. Analyze sales reports and develop strategies to increase revenue. Ensure excellent customer service and resolve customer complaints. Maintain high standards of product knowledge and make recommendations to customers. Job Requirements Proven experience as a Floor Manager or similar role in retail management. Strong leadership and communication skills with the ability to motivate teams. Excellent customer service skills and the ability to handle difficult situations. Ability to analyze sales data and develop strategies to increase revenue. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and adapt to changing situations.
Posted 1 month ago
3.0 - 8.0 years
4 - 5 Lacs
Kakinada
Work from Office
Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service. Guarantee consistently high standards of customer experience within the Store in accordance with PUMAs Brand Values and service standards. Responsible for recruitment, training, development and succession of high performing, results driven Associates and Management. Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary. Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees. Accountable for payroll control and selling driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers. Analyze customer profiles, buying trends, and competitive information to impact and drive business. Directly responsible for execution and processing of both incoming and outgoing merchandise. Directly responsible for Loss Prevention and Operational compliance within store. Communicate, manage and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures. Develop and maintain strong communication with local PR and marketing. Participate in new store openings and/or store closings; travel may be required. Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required. Interested candidate, please share your resume at hakeem.farwa@puma.com.
Posted 1 month ago
3.0 - 6.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service. Guarantee consistently high standards of customer experience within the Store in accordance with PUMAs Brand Values and service standards. Responsible for recruitment, training, development and succession of high performing, results driven Associates and Management. Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary. Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees. Accountable for payroll control and selling driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers. Analyze customer profiles, buying trends, and competitive information to impact and drive business. Directly responsible for execution and processing of both incoming and outgoing merchandise. Directly responsible for Loss Prevention and Operational compliance within store. Communicate, manage and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures. Develop and maintain strong communication with local PR and marketing. Participate in new store openings and/or store closings; travel may be required. Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required. Interested candidate, please share your resume at hakeem.farwa@puma.com
Posted 1 month ago
2.0 - 7.0 years
2 - 4 Lacs
Noida, Greater Noida, Delhi / NCR
Work from Office
Job description Dear Candidate, We at Kailash Hospital & Hear Institute is urgently hiring for FLOOR Manager Role. Job Title: Floor Manager Operations Experience Required: 5+ Years in Hospital Floor Operations / Patient Services Qualification: Graduate in any stream (preferred: Healthcare/Hospitality) with MBA in Hospital Management / MHA (desirable) It is the largest private hospital in neighboring few districts in West Bengal with all major departments and is an extremely busy hospital with state-of-the-art emergency care, Cath lab, Neurosurgical facilities, high-end diagnostic and laboratory services and excellent round-the-clock bed occupancy. Job Location- Kailash Hospital & Heart Institute, Sector 27, Noida Interview Timing- 11:00AM to 4:00PM Both Male and Female can apply. Contact Details:- Contact Name- Nisha Singh Contact No- 8448519870 (Whatsapp) Preferred candidate profile Hospital Exp only
Posted 1 month ago
5.0 - 10.0 years
4 - 5 Lacs
New Delhi, Lucknow
Work from Office
5+ Years in Home Loans | 1+ Year Team Handling -Handle a team and drive Home Loan sales -Ensure target achievement and customer satisfaction -Strong leadership and loan processing knowledge required
Posted 1 month ago
2.0 - 6.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Roles and Responsibility Manage daily operations of the floor to ensure efficient workflow and productivity. Supervise and coordinate staff activities to achieve sales targets and customer satisfaction goals. Develop and implement strategies to improve sales performance and increase revenue. Analyze sales data and market trends to identify opportunities for growth. Build and maintain relationships with customers, vendors, and other stakeholders. Ensure compliance with company policies and procedures. Job Requirements Proven experience in real estate or a related field, with a minimum of 6 years of experience. Strong leadership and management skills, with the ability to motivate and inspire teams. Excellent communication and interpersonal skills, enabling effective collaboration with diverse groups. Ability to analyze sales data and market trends to inform business decisions. Strong problem-solving and decision-making skills, with attention to detail and accuracy. Experience with sales management software and technology is an asset.
Posted 1 month ago
4.0 - 8.0 years
3 - 5 Lacs
Pune
Work from Office
We're hiring 2 Production Supervisors to oversee our manufacturing operations. Your role involves managing a team, planning production, ensuring quality, and optimizing processes. Key Responsibilities: Manpower allocation, training and assembly line handling Supervise a team of workers. Plan and execute production, meeting targets and quality standards. Ensure that the right quality and quantity targets are met for dispatches. Identify bottlenecks, propose improvements, and drive process improvement initiatives Address worker concerns, handle recruitment of workers, and conduct performance reviews. Previous experience in Manpower Handling is a must. Skills: Leadership, communication, problem-solving, and inventory management. Please send your resume to hr@bluemark.in . No Fresher Candidates No Online Interview
Posted 1 month ago
5.0 - 10.0 years
6 Lacs
Bengaluru
Work from Office
Job Loc - Tanishq KR Puram Store Job description Responsibilities: 1. Manage day-to-day operations of the Jewelry store, Tanishq, ensuring a seamless customer experience. 2. Lead and motivate a team of sales associates to achieve sales targets and provide excellent customer service. 3. Train, coach, and develop staff to enhance their skills and performance. 4. Monitor inventory levels and manage stock replenishment as per sales trends. 5. Ensure compliance with company policies and procedures. 6. Maintain a clean and organized store environment conducive to showcasing luxury watches. 7. Build strong relationships with customers to foster repeat business and brand loyalty. 8. Handle customer inquiries, concerns, and complaints promptly and professionally. 9. Collaborate with regional and corporate teams on store initiatives and promotions. 10. Analyze sales reports and strategize on ways to improve store performance. Qualifications: 1. Proven experience as a Retail Store Manager or similar role in the luxury industry. 2. Excellent communication and interpersonal skills. 3. Strong leadership and organizational abilities. 4. Knowledge of inventory management and retail operations. 5. Ability to work flexible hours, including weekends and holidays. Pay: 50,000.00 CTC - Slightly Negotiable + Good Sales Incentives Benefits: Cell phone reimbursement Flexible schedule Health insurance Paid time off Experience: total work: Min 4 Years in Managerial role- Retail (Preferred)
Posted 1 month ago
4.0 - 9.0 years
4 - 5 Lacs
Chandigarh
Work from Office
Greet and direct customers Provide accurate information (e.g. product features, pricing and after-sales services) Answer customers’ questions about specific products/services Stay up-to-date with new products/services
Posted 1 month ago
4.0 - 9.0 years
3 - 5 Lacs
Mangaluru, Chennai, Bengaluru
Work from Office
Preferred candidate profile Manager or similar experience in a reputed QSR brand, Managers with minimum 4-8 years of working experience with QSR can apply Email resume to deepa.k@dmartindia.com Designation : Department manager Operations Your Role in D mart Day to Day operations(once the product comes in and product goes out managing all the activities) People management, Stock inventory management, Process management, Coordination with multiple functions Team handling (Optimum utilization of manpower & Team Development, An average store has Approximately 300 staff with floor area of approx 20,000 square feet and having approximately 10,000 SKUs.) Inventory/Stock Management- Availability of Stock /Inventory in store( Avoid stock outs, loss of sale) Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale Safety of store Assets & Property.
Posted 1 month ago
3.0 - 8.0 years
4 - 5 Lacs
Mysuru, Bangalore Rural, Bengaluru
Work from Office
JOB TITLE: Store Manager Job Location: Bangalore / Mysuru Languages Known: English, Hindi Knowledge and Skills Required: Good Communication skills. Working knowledge of MS Office/ Open Office and the software. Strong analytical skills. Product Knowledge Job Description: Sales target achievement Inventory Management & Shrinkage Control Maintaining Sales vs. Stock ratio Advertising and Sales Promotion Maintain excellent customer service Supervision of Visual look and feel of the store Supervise and mentor sales staff to increase operational efficiency Merchandise planning and handling Placing orders on B2B Adherence to HR protocols, Review and appraisals of the team members as per defined KRA's Update various MIS on a monthly basis Monitor expenses as per the allocated budget Maintaining all relevant documents pertaining to employees, processes and protocols. Retail Store Metrics & Operations Monthly Analysis of Sales & Merchandise (Category /Subcategory/Product type wise)
Posted 1 month ago
0.0 - 3.0 years
0 - 2 Lacs
Chennai
Work from Office
Hiring Freshers!!! Location: Anna Nagar, Chennai Position description: Actively engage in learning and executing key operational tasks, ensuring the smooth and efficient functioning of business floor activities while gaining hands-on experience in inventory management, team coordination, and customer service. Primary Responsibilities: Learning and executing efficient day-to-day operations, managing inventory, coordinating team activities, ensuring adherence to safety protocols, and providing exceptional customer service to contribute to a smooth and organized functioning of the business floor.
Posted 1 month ago
5.0 - 10.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.
Posted 1 month ago
2.0 - 4.0 years
3 - 3 Lacs
Kochi, Ernakulam
Work from Office
3+ years retail apparel experience (Minimum 1 year in a managerial role) Strong leadership and communication skills Good command of English
Posted 1 month ago
2.0 - 6.0 years
3 - 7 Lacs
Ahmedabad
Work from Office
Job Floor Manager We are currently seeking a highly skilled and motivated Floor Manager to join our team at Titan, a leading company in the Jewellery-SMR industry. As a Floor Manager, you will play a crucial role in overseeing the day-to-day operations of our store and ensuring exceptional customer service. Responsibilities: - Manage and supervise the activities of the sales team on the floor. - Monitor and maintain inventory levels to meet customer demands. - Train and develop sales associates to deliver excellent customer service. - Set sales targets and motivate the team to achieve them. - Ensure compliance with company policies and procedures. - Handle customer inquiries, complaints, and escalations in a professional manner. - Collaborate with other departments to optimize store operations. - Conduct regular performance evaluations and provide feedback to the team. : - Proven experience as a Floor Manager or similar role in the retail industry. - Strong leadership and managerial skills. - Excellent communication and interpersonal abilities. - Customer-oriented mindset with a passion for delivering exceptional service. - Ability to work in a fast-paced and dynamic environment. - Proficient in using computer systems and point-of-sale software. - Knowledge of Jewellery-SMR products and industry trends is a plus. - Flexibility to work evenings, weekends, and holidays as needed. If you are a dedicated and results-driven individual with a passion for the retail industry, we would love to hear from you. Join our team at Titan and contribute to our continued success as a Floor Manager. Apply now! Work Experience Floor Manager We are currently seeking a highly skilled and motivated Floor Manager to join our team at Titan, a leading company in the jewellery industry. As a Floor Manager, you will play a crucial role in ensuring the smooth operation of our retail store and providing exceptional customer service. Responsibilities: - Oversee the daily operations of the store floor, including managing staff, inventory, and customer interactions. - Train and develop a team of sales associates to deliver excellent customer service and achieve sales targets. - Monitor and maintain the visual merchandising standards to enhance the overall store appearance. - Collaborate with the management team to develop strategies for increasing sales and improving customer satisfaction. - Handle customer complaints and resolve any issues in a professional and timely manner. - Conduct regular performance evaluations and provide feedback to the team members. - Ensure compliance with company policies and procedures, including health and safety regulations. : - Proven experience as a Floor Manager or similar role in the retail industry. - Strong leadership and management skills with the ability to motivate and inspire a team. - Excellent communication and interpersonal skills to effectively interact with customers and staff. - Sound knowledge of jewellery products and industry trends. - Ability to analyze sales data and make informed decisions to drive business growth. - Exceptional organizational and multitasking abilities. - Proficient in using computer systems and point-of-sale software. - Flexibility to work evenings, weekends, and holidays as required. If you are a dedicated and results-driven individual with a passion for the jewellery industry, we would love to hear from you. Join our team at Titan and take your career to new heights as a Floor Manager. Apply now!
Posted 1 month ago
2.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Job Floor Manager We are currently seeking a highly skilled and motivated Floor Manager to join our team. As a Floor Manager, you will play a crucial role in overseeing the daily operations and ensuring the smooth functioning of our establishment. Responsibilities: - Supervise and manage the activities of the floor staff, including assigning tasks and monitoring performance. - Maintain a high level of customer service by ensuring that all customer inquiries and concerns are addressed promptly and effectively. - Monitor and maintain the cleanliness and organization of the floor area, ensuring a safe and pleasant environment for both customers and employees. - Collaborate with other departments to ensure efficient coordination and smooth workflow. - Train and develop floor staff to enhance their skills and knowledge, providing guidance and support as needed. - Implement and enforce company policies and procedures to maintain consistency and adherence to standards. - Conduct regular performance evaluations and provide feedback to the floor staff, recognizing achievements and addressing areas for improvement. - Handle customer complaints and resolve issues in a professional and timely manner. - Stay updated on industry trends and developments to identify opportunities for improvement and innovation. : - Proven experience as a Floor Manager or similar role in the retail industry. - Strong leadership and management skills, with the ability to motivate and inspire a team. - Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and employees. - Exceptional problem-solving and decision-making abilities. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Knowledge of inventory management and visual merchandising techniques. - Proficient in using computer systems and software relevant to the role. - Flexibility to work evenings, weekends, and holidays as required. If you are a dedicated and results-oriented individual with a passion for delivering exceptional customer service, we would love to hear from you. Join our team as a Floor Manager and contribute to the success of our organization. Apply now!
Posted 1 month ago
2.0 - 6.0 years
3 - 7 Lacs
Pune
Work from Office
Job Job TitleFloor Manager Job TypeFull-Time We are seeking a dedicated and experienced Floor Manager to join our team. As a Floor Manager, you will be responsible for overseeing the daily operations on the floor, ensuring smooth workflow, and providing excellent customer service. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional results. If you are a motivated individual with a proven track record in managing a team and driving success, we would love to hear from you. Join us as a Floor Manager and take the next step in your career with us.
Posted 1 month ago
2.0 - 6.0 years
3 - 7 Lacs
Hosur
Work from Office
Job SalesEvaluation and controlConducting business performance reviews 1.Create and distribute the targets among the members assigned to the floor/ designated area monthly; discuss with Store Manager and seek approval from the ABM 2.Develop reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate. SalesRetail OperationsStore Management 1.Maintain a daily report on individual\u2019s actual vs target sales numbers and take corrective actions if appropriate 2.Place indents for the stock based on the options shown by the symphony systems and ensure optimization 3.Monitor cold calling of the potential customers list shared by the regional CEE and ensure quality of customer interaction 4.Ensure adherence of the staff to the Code of Conduct viz.Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc. 5.Drive the Golden Harvest Scheme as per the policy and ensure RSOs educate the customers about the scheme 6.Identify people capable among the staff to conduct periodic events for customer birthdays, anniversaries, dormancy drives, GHS awareness programs etc. and ensure maximum customer participation through tele calling and personal invites; Coordinate with external parties to execute the programs 7.Ensure the maintenance of stock level and its replenishment as per the sales in the floor/ designated area 8.Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis 9.Address the grievances of the staff and act as the first point of contact for admin related problems 10.Conduct a joint performance appraisal meeting along with the Store Manager 11.Monitor the regular customer interactions of the RSOs and assist in closing a sale and providing customer support in exceptional cases 12.Ensure implementation of lean retaining principles in the store SalesRetail OperationsFeedback management 1.Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings SalesRetail operationsIncentive management 1.Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams SalesRetail operationsTraining and development 1.Identify the training champions among the RSOs to conduct the train the trainer sessions and ensure further trickle down of the training to the other staff 2.Conduct a training need identification for the staff and identify retaining requirements SalesRetail operationsRecruitment & Selection 1.Conduct interviews for the selection of store staff with coordination from the HR teams and regional teams Retail operationsField sales operations managementCustomer complaint resolution 1.Manage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better services People & Talent Management 1.Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged. 2.Mentor and develop staff using a supportive and collaborative approach. 3.Ensure talent pipeline is created by succession planning for the critical positions in the region. Work Experience Required skillStrong communication skill, Leadership skill, Organization skill, Customer service skill, problem solving skill.
Posted 1 month ago
2.0 - 6.0 years
3 - 7 Lacs
Mumbai
Work from Office
Job Deliver Overall Sales TargetsDeliver Studded Sales TargetsImprovement of AMC %Improve NY's Kitty through higher enrollmentsTS growth should be at par with gold rate increaseImprovement of AUPT and achieve minimum numbersEnsure the top of the funnel improves through Sub-1 Lac salesImprovement of Sales through GEPNeed to provide good customer experienceNeed to maintain store d\u00E9corNeed to ensure that the team feels Titan to be a great place to workEnhance capability of the store teamReduce GH Refunds to ensure sale from every part of the kittyEnhance conversion of every leadImprove conversion and TS through usage of Endless aisle
Posted 1 month ago
2.0 - 6.0 years
3 - 7 Lacs
Mumbai
Work from Office
Job As a Floor Manager you will be responsible for overall sales target achievement of your team/store, improving studded & profitable category share, improving AMC, improving GHS/RGA B2E. Improving customer buying experience/satisfaction level. You should be aware of all the SOP. Work Experience Good system knowledge (excel, word & ppt), Leadership quality, People management,
Posted 1 month ago
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