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Floor Incharge,E-commerce Executive

3 - 7 years

4 - 12 Lacs

pune maharashtra india

Posted:7 hours ago| Platform: Foundit logo

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Skills Required

floor management team leadership inventory monitoring customer service sales tracking

Work Mode

On-site

Job Type

Full Time

Job Description

Floor Operations Management:

  • Supervise daily activities on the shop floor to ensure smooth operations, optimal staff productivity, and excellent customer service.

Team Supervision:

  • Lead and motivate floor staff, manage schedules, and conduct performance reviews to maintain high service standards.

Inventory & Stock Management:

  • Monitor stock levels on the floor, coordinate with the inventory team for replenishment, and ensure proper display of products.

Customer Service:

  • Handle escalated customer queries and complaints, ensuring prompt resolution and maintaining customer satisfaction.

Sales Monitoring:

  • Track daily sales performance, support sales initiatives, and help achieve monthly targets.

Compliance & Safety:

  • Ensure the floor complies with company policies, health and safety standards, and regulatory requirements.

Reporting:

  • Maintain records related to floor operations, staff attendance, and sales data. Prepare reports for management.

Qualifications:

  • Graduate or equivalent qualification.
  • 3 to 7 years of experience in retail or floor management.
  • Strong leadership and communication skills.
  • Ability to manage teams and multitask efficiently.

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