Float Centre Head - Mumbai

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Role Purpose

driving sales, service excellence, and profitability across multiple VLCC clinics

Key Responsibilities

Sales & Business Growth

• Achieve monthly, quarterly, and annual sales targets across Beauty, Slimming, Derma, and Product categories.
• Ensure enquiry-to-conversion ratios are optimized; drive upselling and cross-selling across verticals.
• Execute local marketing activities and customer engagement events.

Operational Excellence

• Ensure adherence to SOPs across all departments (Beauty, Slimming, Derma, Front Office).
• Drive customer experience metrics – NPS, repeat business, and client retention.
• Manage stock, billing accuracy, petty cash handling, and centre hygiene standards.

Team Leadership & Development

• Motivate and guide staff across Beauty, Slimming, and Derma teams.
• Conduct regular reviews and ensure team alignment with sales and service goals.
• Act as a mentor, ensuring training implementation and staff engagement.

Customer Relationship Management

• Handle escalations, ensuring prompt resolution and customer delight.
• Build long-term client relationships through consultative engagement.
• Drive referral-based business and word-of-mouth advocacy.

Business Reporting & Compliance

• Submit daily/weekly/monthly reports to Cluster/Regional leadership.
• Ensure compliance with company policies, statutory norms, and POSH guidelines.
• Track competition activities and provide market intelligence.

Key Skills & Attributes

• Strong sales orientation with proven ability to deliver results.
• Exceptional people management and customer service skills.
• Ability to adapt to different centre dynamics and manage multiple teams.
• Excellent communication, negotiation, and problem-solving abilities.
• Resilient, process-driven, and able to perform under pressure.

Qualification & Experience

• Graduate / Postgraduate in Business, Sales, or related field.

• 6–10 years of experience in Sales & Operations

• Strong track record in achieving sales targets and driving customer growth.
• Willingness to travel and adapt to multiple centre environments.

What We Offer

• Competitive salary + lucrative incentives.
• Fast-track career growth with 360° exposure in beauty & wellness.
• Employee benefits: 50% discounts on services, products, courses (for self & family), health insurance, maternity benefits, referral policy, and more.