Fit & Quality Partner

ABOUT ROLE

The Fit & Quality Partner are to ensure fits and quality standards are maintained and are aligned to the BIG W fit standards. This role requires collaboration with Design, Category, Quality and Compliance teams to deliver product safety , quality and compliance on the technical design elements to deliver great fit and quality garments through the supply chain.

KEY ACCOUNTABILITIES

• This role will partner with our Fit & Quality Partner Aus, Designers, Sourcing Team and suppliers/factories to ensure our own brand products are safe , compliant and great quality for our customers.
• Garment construction experience including pattern making and understanding of grading to drive product fit simplification, Fit and evaluate all samples against tech pack with Stakeholders.
• Provide suggestions of the best way to construct or adjust garment and resolve any potential style and fit issues. Review Bronze, Silver and Gold Seal samples along with required QA documentation
• To apply critical thinking and informed decision making to develop risk-based and customer centric product requirements in briefs, desktop review forms and test metrics
• Engage with both internal and external stakeholders to support their understanding of product safety , quality and compliance requirements, and how they help us to launch safe and value products for our business units.
• Ensure size standards, construction and fit of samples/production are consistent with BIGW requirements
• Exercising discipline and governance to ensure that the products launched in our stores meet our requirements by consistently applying the NPD process for Own Brand products .
• Ensure each product is entered fully into the product database PLMS and is updated with all new information as it comes to hand.
• Driving continuous improvement by reviewing customer complaints to identify emerging safety and quality trends and proactively advising on the necessary changes to prevent or reduce them.
• Specialise in a department, but be flexible to work across the BIG W business.
• To ensure all factories which produce our own brand products meet the compliance requirements for Woolworths Supplier Excellence and Responsible Sourcing Policy.
• Investigate product incidents (returns, complaints or feedback) using risk based thinking to determine whether withdrawals or recalls are necessary to ensure the safety of our customers and team.

WHO YOU ARE

• Sound knowledge of garment construction, pattern making, garment grading and a full understanding of the fit process.
• Good understanding of relevant safety and compliance standards for clothing product range.
• Strong communication and problem solving skills
• Putting Customers 1st mindset.
• Open to always Improving.
• Work E2E as one team "better together" mindset.
• Execute Freedom within a framework.
• Can keeping things simple
• Able to show Product Love

KPI

• Continuous improvement in the VOC Quality score for clothing
• Zero avoidable OB withdrawals / recalls due to product safety or quality faults.
• Stakeholder feedback on partnering relationships