Job
Description
ROLE SUMMARY: • To manage and enhance the IT service delivery and application support of KYC and TPRM data and technology processes supporting Financial Crime, aligned with regulatory requirements and commitments, internal policy frameworks, and relevant technology standards. The ideal candidate needs to have a strong background in IT application support / service management in large financial services organisations and have good working knowledge of the ITIL Framework and associated processes. They should also have experience working with KYC, Transaction Monitoring, and/or similar regulated processes. We are looking for an experienced individual with previous experience in E2E application lifecycle management, including incident, problem and change management, service transition, stakeholder management and reporting, OLA/SLA identification and monitoring, and managing teams to deliver the E2E business and technology outcomes. In addition, you will be playing a key role through the transformation programme, including proactively supporting and guiding the development teams through current state challenges, opportunities and lessons learnt. RESPONSIBILITIES: Run the Financial Crime BAU processes and ensure all application integrations are functioning as expected. Monitor and review daily integration jobs, verifying successful execution and identifying any anomalies. Diagnose and perform root cause analysis (RCA) for any integration job failures related to Financial Crime application integrations. Lead knowledge and transition from the current teams into dedicated Financial Crime technology support teams, Data Quality (DQ) analysis, and detailed activity level documentation. Use ITIL framework to implement strong service management processes to deliver consistent, efficient and stable services to the GC, KYC and TM clients. Be part of the technology support team to manage business-critical daily processes for Financial Crime delivery. Enhance and maintain the data collation and reporting processes and applications to ensure accurate and timely availability of data for decision-making processes. Develop and enforce data governance policies and procedures to ensure data integrity, security, and compliance with regulatory requirements. Collaborate with various teams and functions to understand their data processes and needs. Provide guidance and support in establishing efficient data collection, storage, and retrieval processes. Monitor and analyze the performance of the current state of technical processes to identify areas for improvement, implement upgrades, and solve any issues to minimize downtime. Conduct regular data audits to identify and resolve data quality issues, ensuring the accuracy and reliability of data used for reporting and analysis. Train and support end-users with current processes, providing guidance on data entry, extraction, and interpretation. Stay up-to-date with industry trends and changes to internal technology standards and ways of working to identify opportunities for innovation and improvement within the organization. Collaborate with other IT teams and vendors to manage system integrations and data interfaces with other business applications. Prepare and present reports and analyses to support strategic decision-making processes. SKILLS: • Solid background in IT application support management or IT service management in large financial services organisations with KYC, Transaction Monitoring, and/or similar regulated processes. • Previous experience in E2E BAU lifecycle management, including incident, problem & change management, knowledge and service transition, stakeholder management and reporting, OLA/SLA identification and monitoring, and managing teams to deliver the E2E business and technology outcomes. • ITIL Foundation certification preferred or strong working knowledge of ITIL framework and its processes. • Deep technical knowledge and experience in managing complex MI and reporting applications. • Technical tools / skills: SQL, Alteryx (or similar data profiling and analysis), PowerBI (or other BI tools), ServiceNow (or similar ITIL applications). • Proficient in database management and data analysis tools. • Excellent problem-solving and troubleshooting skills to identify and resolve system issues. • Ability to develop and implement data management policies and procedures. • Good project management skills to lead and coordinate system upgrades and integrations. • Excellent verbal and written communication skills to effectively interact with stakeholders at various levels. • Ability to work collaboratively with cross-functional teams to understand their business needs and translate them into technology.
