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Arth Infosoft
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ERP Software Support Professional

ERP Software Support Professional

Arth Infosoft

1 - 4 years

2 - 5 Lacs

ahmedabad

Posted:-1 days ago| Platform:

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Skills Required

c# python software development software testing configuration microsoft azure sql server javascript application development sql plsql configuration management java application support devops jenkins html mysql programming unix communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide customers with timely and effective technical support via email, phone, or ticketing system.

Must be able to communicate with programmers.

Handling client inquiries and providing technical support.

Analyze software issues reported by customers, identify root causes, and create solutions or workarounds.

Guide customers through troubleshooting steps to resolve software issues.

Database maintenance.

Test new software updates and provide feedback so that we can improve.

Report software bugs to the development team and keep track of their resolution status.

Communicate effectively with customers, coworkers, and management to ensure a clear understanding of issues and progress.

Gather customer feedback on software usability, performance, and features and send it to the appropriate teams.

Provide customers with training and guidance on how to effectively use software features.

Create and promote strong, long-term relationships with clients.

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Arth Infosoft

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