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Tech. Support Analyst

Tech. Support Analyst

Virtusa

2 - 7 years

3 Lacs

chennai

Posted:-1 days ago| Platform:

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Skills Required

basic github usage helpdesk technical support analyst saas enterprise support monitoring python scripting

Work Mode

Work from Office

Job Type

Full Time

Job Description

P1,C3,STS
Primary AI Gateway & GitHub Copilot Secondary -Python scripting and REST APIs offshore Technical Support Analyst AI Gateway & GitHub Copilot Description We are hiring two to three offshore Technical Support Analysts to assist with daily operations of our enterprise AI Gateway and GitHub Copilot tooling. These analysts will support internal developers by addressing access issues, providing technical triage, and maintaining updated documentation. Monitor tickets and Teams channels; Resolve access and configuration issues; Review use cases; Track provisioning; Maintain documentation; Coordinate with onshore lead. Required Qualifications 2+ years in support/help desk/QA roles; Basic Python and API familiarity; Strong English communication; Experience with GitHub or VS Code. Preferred Qualifications SaaS/developer platform support; AI/ML awareness; Enterprise support experience. Ideal Candidate Traits Responsive, detailed, process-oriented, eager to learn. Contract Details Duration 612 months; Hours Full-time with EST overlap; Start Immediate; Work In-office.

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Tech. Support Analyst