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Tech. Support Analyst

Tech. Support Analyst

Virtusa

6 - 11 years

1 - 5 Lacs

chennai

Posted:23 hours ago| Platform:

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Skills Required

support analyst rest python github ai help desk qa scripting technical support python scripting apis use cases saas vs code ml

Work Mode

Work from Office

Job Type

Full Time

Job Description

P1,C3,STS

Primary : AI Gateway & GitHub Copilot

Secondary : -Python scripting and REST APIs

offshore Technical Support Analyst AI Gateway & GitHub Copilot

Description

We are hiring two to three offshore Technical Support Analysts to assist with daily operations of our enterprise AI Gateway and GitHub Copilot tooling. These analysts will support internal developers by addressing access issues, providing technical triage, and maintaining updated documentation.

Responsibilities: Monitor tickets and Teams channels; Resolve access and configuration issues; Review use cases; Track provisioning; Maintain documentation; Coordinate with onshore lead.

Required Qualifications: 2+ years in support/help desk/QA roles; Basic Python and API familiarity; Strong English communication; Experience with GitHub or VS Code.

Preferred Qualifications: SaaS/developer platform support; AI/ML awareness; Enterprise support experience.

Ideal Candidate Traits: Responsive, detailed, process-oriented, eager to learn.

Contract Details: Duration: 612 months; Hours: Full-time with EST overlap; Start: Immediate; Work: In-office.

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Tech. Support Analyst