Finance Operations Executive - Working Professional

Role Overview -

Finance Operations Executive

Key Responsibilities -

• Manage and track instalment collections for domestic learners as per defined SOPs.
• Conduct outbound calls to learners for payment reminders, clarifications, and updates.
• Send timely reminder emails (pre-due and post-due) and ensure professional communication.
• Record and update payment status (due, overdue, deferred, dropout, etc.) in relevant trackers.
• Coordinate with Program Coordinators, Finance, and Tech teams for access control, deferrals, or payment issues.
• Handle queries related to self-payment, No-Cost EMI, and standard EMI processes.
• Follow escalation procedures for non-responsive learners and ensure accurate documentation.
• Assist in payment reconciliation and ensure records are updated on systems like Razorpay/Admin Panel.
• Support general finance operations tasks such as reporting, access management, and data tracking.
• Maintain a high workflow and response efficiency to meet team KPIs.

Skills and Qualifications -

• Bachelor’s degree (preferred: Commerce, Finance, or related field).
• 1–3 years of experience in Finance Operations / Collections / Customer Support (payment collection experience preferred).
• Strong verbal and written communication skills in English and Hindi.