Field Training Coordinator

Job Summary:

We are seeking a detail-oriented and proactive professional to lead the training, onboarding, and ongoing development of our front-end staff. This role plays a critical part in ensuring exceptional customer service delivery by equipping staff with the skills and knowledge they need, minimizing attrition through engagement, and upholding operational excellence across customer-facing roles.

Key Responsibilities:

• Conduct orientation programs for all new front-end staff, ensuring alignment with company values, policies, and service standards
• Deliver in-field training across multiple locations and monitor progress to ensure successful training completion
• Develop, update, and implement effective training modules and materials tailored to various service scenarios
• Conduct regular verification of trained staff to ensure skill retention and consistent service quality
• Analyze training effectiveness and recommend improvements based on performance data and customer feedback
• Collaborate with operations and HR teams to identify skill gaps and deliver targeted training interventions
• Support attrition control by maintaining strong engagement with staff through learning and development opportunities
• Drive excellence in customer experience by ensuring all staff are equipped to meet or exceed service expectations

Requirements:

• Bachelor's degree in any discipline; specialization in HR, Hospitality, or Business is a plus
• 2-4 years of experience in staff training, customer service, or operations
• Excellent communication, presentation, and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and travel to multiple locations as required
• Proficiency in Microsoft Office and basic training tools/platforms

Preferred Experience:

• Prior experience in retail, hospitality, or service sectors
• Exposure to learning management systems (LMS) or digital training tools
• Track record of reducing staff attrition or improving customer satisfaction scores through training initiatives