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ATN Global Networks (P) Ltd.
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Field Support Engineer - IT

Field Support Engineer - IT

ATN Global Networks (P) Ltd.

1 - 4 years

|

6 - 10 Lacs

Posted:1 hour ago| Platform:

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Skills Required

warranty management project management field service ticketing tools networking customer support field support technical support operations installation after sales service desktop support troubleshooting ccna communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

ATN Global Networks (P) Ltd. is looking for Field Support Engineer - IT to join our dynamic team and embark on a rewarding career journey

Responding to customer inquiries and resolving technical issues via phone, email, or chat
Conducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problems
Collaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materials
Communicating with customers and internal stakeholders to provide status updates on issue resolution
Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

More Jobs at ATN Global Networks (P) Ltd.

Field Support Engineer - IT

hyderabad

INR 6 - 10 Lacs

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ATN Global Networks (P) Ltd.

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