Field Services Engineer

Company Description

Since 1978, Appasamy Associates and Group of companies have been leading manufacturers and distributors of Ophthalmic Diagnostic & Surgical Equipment, Intraocular Lenses (IOLs), Microsurgical Instruments, and Ophthalmic Pharmaceuticals. With over four decades of experience, our dedication to product support has become a benchmark in the industry. We have a dedicated R&D team to meet the evolving needs of the ophthalmic community. Our manufacturing facilities in Chennai, Pondicherry, and Baddi are ISO 9000 and ISO 13485 certified and hold CE markings for various products.

Role Description

This is a full-time, on-site role located in Vadodara for a Field Services Engineer. The Field Services Engineer will be responsible for on-site troubleshooting, providing technical support, conducting preventive maintenance, and ensuring high levels of customer service. Daily tasks will include diagnosing and resolving equipment issues, performing regular maintenance checks, and liaising with clients to ensure their technical needs are met promptly and efficiently.

Qualifications

• Proficiency in Field Service, Troubleshooting, and Preventive Maintenance
• Strong Technical Support skills
• Excellent Customer Service skills
• Ability to work independently on-site in Surat
• Bachelor's degree in Engineering in Electronics or Bio-medical Engineer is desirable
• Experience in the ophthalmic or medical device industry is a plus
• Strong problem-solving and communication skills