Field Service Engr II

Service Engineer

Service

project /experience

Responsibilities

Technical Service & Support with Proposals

• Perform installation, commissioning, troubleshooting, and maintenance of equipment at customer sites.
• Provide timely and effective technical support to clients.
• Conduct root cause analysis and implement corrective actions.
• Ensure compliance with safety standards and company procedures during service activities.
  

Project Management

• Lead and manage service-related projects including upgrades, retrofits, and system integrations.
• Develop project plans, schedules.
• Coordinate with internal teams, vendors, and customers to ensure project milestones are met.
• Monitor project progress and prepare regular status reports.
• Ensure project documentation is complete and accurate.
  

Customer Interaction

• Build and maintain strong relationships with customers.
• Provide training and technical guidance to end-users.
• Address customer concerns and ensure high levels of satisfaction.
• Experience in project management and execution.
  

Documentation & Reporting

• Maintain detailed service records and project documentation.
• Prepare service reports, project updates, and feedback for continuous improvement.
  

Qualifications

QUALIFICATIONS

• Degree in Electronic and Instrumentation Engineering.
• 5-6 years of experience in field service engineering, with at least 2-3 years in project execution.
• Strong understanding of Marine / industrial equipment, automation systems, or similar technologies.
• Experience in managing small to medium-scale technical projects.
• Proficiency in MS Office and project management tools.
• Excellent communication and interpersonal skills.
• Ability to travel and work at customer sites as required.
  

Preferred Skills

• Familiarity with SAP systems / Autocad and service management platforms.
• Knowledge of safety and compliance standards.
  

About Us