Field Service Engineer

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Key Responsibilities

• Customer and Instrument support - Deliver onsite customer facing and remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Maintain daily communications with customers to ensure resolution and proper follow-up.
• Ability to prepare samples for instrument testing as required, basic laboratory skills are essential. Completion of service protocols, meeting GMP documentation requirements.
• Schedule, Administration and Inventory management - Works independently with minimal direct supervision.
• Manage and schedule customer appointments until completion and on occasion, the creation of detailed technical paperwork and support documents.
• Timely submission of service reports to clients, accurate data entry into CRM software, monthly expenses and mileage logs.
• Management of personal inventory for successful repairs, field support and cost management.
• Support of sales, field applications team and technical support team
• Work collaboratively to support the sales team with pre and post sales inquiries and tasks.
• Support the field applications and technical support teams both remotely and onsite to ensure successful resolution of complex customer situations and issues.
  

Education And Experience

• Bachelor's degree, in an engineering / science field and 3 years' field service experience in life science, biotech or medical industry OR minimum of 5 years' field service experience in life science, biotech or medical industry, preferably with laboratory experience
• Experience diagnosing and repairing mechanical, electrical, fluidic, pneumatic and/or electronic equipment
  

Knowledge, Skills And Abilities

• Strong computer skills (Windows, Microsoft Office including Outlook and Salesforce)
• Strong brand ambassador with professional demeanor
• Knowledge of and experience working with GMP documentation
• Excellent written and verbal communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
• Excellent attention to detail, analytical problem solving, time management and interpersonal skills
• Resourceful, with the ability to work independently, adapt to frequent changes and do what is required to get the job done
• Valid driver's license, good driving record and passport is required
  

Working Conditions

• May work remotely from location within the territory
• Up to 50% overnight travel in the primary coverage area with some travel outside primary coverage area
• GMP, Biosafety Level 2 and 3 labs
• No on-call or standby coverage required
  

Why Join Bio-Techne

• We offer competitive wages along with extensive benefits for employees and their families.
• We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.
• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
• We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
  

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.