This Position reports to:
Field Service Engineer
Your role and responsibilities In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance. The work model for the role is: #LI-Onsite This role is contributing to the Electrification business in Service division at Nashik, India.
You will be mainly accountable for: - Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
- Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
- Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
- Coaching technicians and engineers and supervising complex site activities.
Qualifications for the role - You are immersed in Service function in Switchgear business
- You have 5 to 8 years of experience in Installation of ABB MV Switchgear (AIS, GIS, RMU, CSS and Retrofit Solutions) for Turnkey Projects
- You have hands on experience Site Management (KO with Customer, Planning for site execution, Installation of Switchgears, closing of site activities)
- Degree in Electrical engineering (should be full-time)
- You are at ease communicating in English