Field Operations Supervisor

Smart Locker

1. Locker Installation Project Execution

§ Supervise digital locker installation at host locations (malls, movie theatres, stores, corporate campuses, temples etc.).

§ Conduct site surveys to assess feasibility and prepare for installations.

§ Coordinate with electricians, branding teams, and hardware vendors for timely setup.

§ Ensure readiness of power, internet connectivity, and site permissions prior to installation.

§ Perform post-installation functional tests and quality checks.

2. Ongoing Locker Maintenance

§ Visit installed locker sites periodically for health checks and routine maintenance.

§ Troubleshoot issues reported by partners or customers; escalate if required.

§ Maintain service uptime and monitor performance of assigned lockers.

§ Maintain logs of all service and maintenance activity.

3. Partner & Customer Coordination

§ Act as the primary on-site point of contact for local partners and host staff.

§ Provide basic training to host staff on locker usage and issue reporting.

§ Build and maintain strong working relationships with local stakeholders.

4. Vendor & Field Team Management

§ Coordinate with external vendors and service personnel for installations and maintenance.

§ Monitor vendor compliance with timelines and safety protocols.

§ Ensure materials, tools, and branding elements reach site on time.

5. Reporting & Documentation

§ Maintain accurate records of site visits, installations, and issue resolutions.

§ Submit Daily/Weekly/Monthly reports on work progress and operational status.

§ Ensure checklists, handover documents, and installation photos are completed and submitted.

§ 1–3 years of on-site or field operations experience (hardware/electrical/IoT installations preferred but not mandatory)

Tamil and English

§ Good interpersonal skills and ability to handle customer-facing situations

§ Basic knowledge of electrical connections, routers, Wi-Fi setups (preferred but not mandatory)

§ Proficiency with Google Sheets, WhatsApp, basic mobile apps

§ Ability to work independently, multitask, and resolve issues in real-time

§ Strong attention to detail and accountability for quality execution

Chennai

two-wheeler with a valid license

§ Willingness to travel outside Chennai for short durations as project demands

§ Flexible to work extended hours when required during installations or urgent repairs

§ % of locker installations completed on schedule

§ Locker uptime and responsiveness to service issues

§ Partner feedback and satisfaction score

§ Accuracy and timeliness of documentation

§ Average turnaround time for issue resolution

§ Number of sites successfully maintained with minimal downtime

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