Fenesta Hiring Customer Care Executive

THR Consultants

1 - 3 years

3 - 15 Lacs

Pune Maharashtra India

Posted:15 hours ago| Platform: Foundit logo

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Skills Required

Customer Support crm software Problem Solving Data Analysis Product Knowledge Sales Techniques Conflict Resolution technical proficiency

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Manage inbound and outbound customer calls in a professional and friendly manner.
Address customer inquiries, provide information about Fenesta products, and resolve issues promptly.
Maintain detailed records of customer interactions, issues, and resolutions.
Collaborate with the team to handle escalations and ensure customer satisfaction.
Assist customers in understanding product offerings and guiding them through the purchasing or service process.
Meet or exceed individual performance metrics, including response times, quality of service, and customer satisfaction scores.
Provide feedback to management on recurring issues to help improve products and processes.

Key Requirements:

Experience Level:
Open to Freshers and Experienced Candidates
Minimum Qualification: Bachelor's degree in any discipline.
Strong communication skills, both verbal and written.
Ability to work well in a fast-paced environment and manage time effectively.
Proficiency in customer service software and CRM systems (preferred but not mandatory).
A customer-centric attitude with the ability to empathize with and resolve customer concerns.
Prior experience in a customer service or call center role is a plus but not required.

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