F&B Supervisor

Role Overview The F&B Supervisor at Food Whisperer plays a key leadership role in ensuring efficient and high-quality food and beverage service across corporate dining facilities. You will supervise daily operations, manage frontline service staff, ensure adherence to hygiene and quality standards, and drive guest satisfaction while supporting the company’s sustainability and technology-driven goals. Key Responsibilities 1. Daily Operations & Service Oversight Supervise meal service and ensure smooth operation of all food counters and dining areas. Coordinate daily shift schedules, allocate responsibilities, and ensure proper staffing levels. Monitor food presentation, portion control, and timely replenishment. Conduct pre-service briefings and end-of-shift reports. 2. Staff Management & Training Lead and motivate F&B Associates and support staff to ensure consistent service excellence. Conduct on-the-job training for new and existing staff on SOPs, hygiene protocols, and customer service. Ensure staff follow grooming and conduct standards. Manage attendance, punctuality, and resolve on-ground personnel issues. 3. Customer Experience & Interaction Be the first point of contact for escalations or service-related concerns from employees or clients. Collect feedback and suggestions and relay actionable insights to the Site Manager. Encourage staff to engage positively with diners and enhance the meal experience. 4. Hygiene, Safety & Compliance Conduct daily checks to ensure all food safety (FSSAI), hygiene, and quality standards are met. Ensure staff adherence to PPE, sanitization protocols, and safe food handling. Maintain proper documentation for audits, including cleaning logs, temperature records, and service checklists. 5. Technology & Reporting Operate Food Whisperer’s app and dashboard to monitor service metrics, feedback, and order tracking. Generate basic reports on service KPIs, wastage, and inventory trends for the Site Manager. Train staff on how to use mobile or digital ordering tools as needed. 6. Sustainability & Waste Reduction Monitor portion control and meal forecasting to reduce food waste. Support the implementation of Food Whisperer’s farm-to-table and eco-friendly practices. Ensure proper waste segregation and eco-compliance at the site. Required Skills & Qualifications Technical & Industry Knowledge 2–4 years of experience in hospitality, F&B service, or cafeteria supervision. Familiarity with food safety standards, HACCP, and corporate dining protocols. Comfortable using POS systems, digital ordering tools, or service management dashboards. People & Process Management Strong leadership and team management skills. Ability to manage performance and discipline in a calm, professional manner. Organized and detail-oriented, especially in service planning and documentation. Communication & Interpersonal Skills Good command of English and local language (as per region). Effective communication with staff, clients, and vendors. Ability to handle pressure and resolve conflicts efficiently. Preferred Education Diploma or Bachelor’s in Hotel Management, Hospitality, or related field. Certification in food hygiene or safety is a plus. Job Type: Full-time Pay: ₹14,025.00 - ₹15,675.00 per month Benefits: Food provided Work Location: In person