Fashion Consultant

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About Tailorworks

At TailorWorks (formerly Darzi On Call), we don’t just stitch garments – we craft experiences. As India’s premium bespoke tailoring brand for men and women, we deliver elegance, fit, and flair to both B2C and B2B clientele. We’re now looking for a Fashion Consultant Client Relations who can be the perfect blend of style advisor, client handler, and sales expert.Your Role at a Glance

You’ll be the first voice our clients hear and the last impression they remember.

From handling queries to closing sales, from styling sessions to post-delivery follow-ups – you’ll guide clients through their entire bespoke journey with warmth, confidence, and creativity.

Your Key Responsibilities

• Handle inbound calls from potential clients interested in Tailorworks’ bespoke tailoring services
• Actively listen and understand client requirements, preferences, and expectations
• Explain the brand’s offerings, services, fabric options, and design process clearly and persuasively
• Convert queries into qualified leads by effectively guiding clients through the consultation and booking process
• Provide style recommendations tailored to the client’s body type, occasion, and personal taste
• Build long-term relationships with existing clients to increase loyalty and repeat business
• Upsell and cross-sell during consultations and follow-ups
• Regularly engage with past clients through calls and messages for new collection previews and reorders
• Follow up with leads and past clients to maintain engagement and drive conversions
• Address queries, concerns, and feedback related to fittings, delivery timelines, or garment care
• Coordinate with backend teams to ensure smooth delivery, alterations, and customer satisfaction

We’re Looking For 3+ years of experience in fashion retail, client service, luxury sales,client relation.

• Excellent communication skills (both Hindi & English) with a warm, persuasive tone
• Confident in handling client calls, guiding them with empathy and expertise
• Strong sense of style and knowledge of fabrics, tailoring techniques, and fashion trends
• Proactive, organized, and target-driven mindset
• A people person – comfortable dealing with HNI clients, fashion-savvy customers, and high-pressure situations

Good to Have

• Experience working in premium/luxury fashion or lifestyle brands
• Familiarity with CRM tools and lead tracking platforms
• Fashion education or styling background is a bonus