Fashion Consultant- Galeries Lafayette

Job Purpose:

As a Fashion Consultant at Galeries Lafayette India, you will play a pivotal role in delivering an exceptional luxury shopping experience through personalized client engagement and expert styling. You will lead the clienteling efforts by building and nurturing long-term relationships with high-value and VIP clients, driving loyalty, repeat business, and increased sales. Your deep understanding of client needs and brand expertise will ensure that every client interaction is tailored, memorable, and results in maximized customer satisfaction and commercial success.

Job Context & Major Challenges:

Working at Galeries Lafayette, a leading retail destination known for its luxury offerings and diverse product range, the Fashion Consultant will interact with a variety of customers and collaborate closely with a dynamic team. This role involves working in a fast-paced environment where adaptability, teamwork, and a customer-focused mindset are essential.

Major Challenges would include:

• High Customer Expectations: Meeting the diverse needs of customers in a luxury retail environment can be demanding, requiring strong interpersonal skills and product knowledge.
• Fast-Paced Environment: The ability to adapt quickly to changing priorities and maintain efficiency during peak shopping periods.
• Inventory Management: Keeping track of stock levels and ensuring timely replenishment can be challenging, especially during sales or promotions.

Key Result Areas:

Clienteling & Relationship Management-

• Develop, maintain, and grow a robust portfolio of VIP and high-potential clients through proactive and personalized communication.
• Record detailed client profiles, preferences, and purchase histories, ensuring timely and relevant follow-ups.
• Create bespoke shopping experiences through one-on-one appointments, styling sessions, and personalized recommendations.

Sales & Performance-

• Achieve and exceed individual sales targets by leveraging deep client knowledge and relationship-building techniques.
• Drive repeat sales and increase average transaction values by offering relevant cross-category and seasonal product suggestions.
• Support team sales goals by mentoring junior advisors on best practices in clienteling and customer service.

Client Acquisition & Retention-

• Identify opportunities to acquire new clients and reactivate dormant clients through outreach, events, and referrals.
• Collaborate with marketing and events teams to invite clients to exclusive store events, previews, and launches, maximizing client engagement.

Brand Expertise & Styling-

• Demonstrate expert knowledge of Galeries Lafayette’s brand portfolio, collections, and fashion trends.
• Offer styling advice that aligns with client preferences and lifestyle, enhancing the brand experience.
• Maintain professional appearance and conduct that reflect the brand’s luxury positioning.

Store Maintenance-

• Maintain cleanliness and organization of the store, including sales floor and stockroom.
• Ensure visual merchandising standards are upheld consistently.

Cash Handling and Operations-

• Support cash register operations, process transactions accurately, and handle returns according to store policies.
• Assist with daily sales reporting and inventory checks as needed.

Standard Operating Procedures-

• Carry out Global Count/Daily Count of the merchandise as directed by the respective manager
• Recording the manual transactions done the previous day into store (day open)
• Assist in capturing dimensions for garment alteration/ made-to-measure garments as required
• Timely follow-up & closure of customer queries pertaining to defective merchandise
• Adhere to 3 minutes billing process
• Check individual areas for missing tags /wrong barcoding
• Participate in stock audit process as directed by the respective manager.