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Facility Executive Soft Services

Facility Executive Soft Services

JLL

3 - 7 years

0 Lacs

karnataka

Posted:21 hours ago| Platform: Shine logo

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Skills Required

facilities management vendor management contract management client relations quality assurance compliance budget management cost management communication time management interpersonal skills problemsolving analytical thinking

Work Mode

On-site

Job Type

Full Time

Job Description

As a Soft Services Executive, your role involves overseeing and coordinating non-technical facility services such as cleaning, catering, landscaping, waste management, pest control, and security services. Your primary responsibility is to ensure high-quality service delivery, effective vendor management, and client satisfaction across assigned properties or portfolios. **Key Responsibilities:** - Oversee daily operations of soft services including cleaning, janitorial, catering, landscaping, and waste management. - Monitor service quality through regular inspections and performance assessments. - Ensure compliance with health, safety, and environmental standards. - Coordinate with hard services teams for integrated facility operations. - Manage relationships with multiple soft service vendors and subcontractors. - Monitor contract performance against SLAs and KPIs. - Conduct vendor evaluations and manage contract renewals or transitions. - Negotiate service agreements and resolve vendor performance issues. - Ensure cost-effective service delivery within approved budgets. - Serve as the primary point of contact for soft services inquiries from tenants and building occupants. - Conduct regular client meetings and satisfaction surveys. - Address service complaints promptly and implement corrective actions. - Prepare regular service reports and performance dashboards for stakeholders. - Develop and implement quality control procedures and inspection protocols. - Ensure compliance with local regulations, building codes, and corporate standards. - Maintain detailed records of service activities, incidents, and corrective actions. - Coordinate periodic audits and implement improvement recommendations. - Assist in preparing annual soft services budgets and forecasts. - Monitor monthly expenditures and identify cost optimization opportunities. - Review and approve vendor invoices for accuracy and compliance. - Track performance metrics and ROI for service investments. **Required Qualifications:** - Bachelor's degree in Facilities Management, Business Administration, or related field. - 3-5 years experience in facilities management or soft services coordination. - Strong vendor management and contract administration skills. - Excellent communication and client service abilities. - Proficiency in facilities management software systems and Microsoft Office Suite. **Preferred Qualifications:** - Professional certifications (CFM, FMP, or similar). - Experience in commercial real estate or corporate facilities. - Knowledge of health and safety regulations. - Project management experience. In addition to the above responsibilities and qualifications, this role typically offers competitive compensation ranging from $45,000-$70,000 annually depending on location, experience, and portfolio size, with opportunities for career advancement within facilities management or property services teams.,

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Facility Executive Soft Services