Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position Title: Soft Services Executive
Department: Facilities Management / Property Services
Reports To: Soft Services Manager / Facilities Director
Position Summary: The Soft Services Executive is responsible for overseeing and coordinating non-technical facility services including cleaning, catering, landscaping, waste management, pest control, and security services. This role ensures high-quality service delivery, vendor management, and client satisfaction across assigned properties or portfolios.
Key Responsibilities:
Service Management & Delivery Oversee daily operations of soft services including cleaning, janitorial, catering, landscaping, and waste management. Monitor service quality through regular inspections and performance assessments. Ensure compliance with health, safety, and environmental standards. Coordinate with hard services teams to ensure integrated facility operations.
Vendor & Contract Management Manage relationships with multiple soft service vendors and subcontractors. Monitor contract performance against SLAs and KPIs. Conduct vendor evaluations and manage contract renewals or transitions. Negotiate service agreements and resolve vendor performance issues. Ensure cost-effective service delivery within approved budgets.
Client Relations & Communication Serve as primary point of contact for soft services inquiries from tenants and building occupants. Conduct regular client meetings and satisfaction surveys. Address service complaints promptly and implement corrective actions. Prepare regular service reports and performance dashboards for stakeholders.
Quality Assurance & Compliance Develop and implement quality control procedures and inspection protocols. Ensure compliance with local regulations, building codes, and corporate standards. Maintain detailed records of service activities, incidents, and corrective actions. Coordinate periodic audits and implement improvement recommendations.
Budget & Cost Management Assist in preparing annual soft services budgets and forecasts. Monitor monthly expenditures and identify cost optimization opportunities. Review and approve vendor invoices for accuracy and compliance. Track performance metrics and ROI for service investments.
Required Qualifications: Bachelor's degree in Facilities Management, Business Administration, or related field. 3-5 years experience in facilities management or soft services coordination. Strong vendor management and contract administration skills. Excellent communication and client service abilities. Proficiency in facilities management software systems and Microsoft Office Suite.
Preferred Qualifications: Professional certifications (CFM, FMP, or similar). Experience in commercial real estate or corporate facilities. Knowledge of health and safety regulations. Project management experience.
Core Competencies: Problem-solving and analytical thinking, attention to detail and quality focus, strong organizational and time management skills, ability to work independently and manage multiple priorities, professional communication and interpersonal skills.
This role typically offers competitive compensation ranging from $45,000-$70,000 annually depending on location, experience, and portfolio size, with opportunities for career advancement within facilities management or property services teams.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
