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Facilities Executive-Soft Services

Facilities Executive-Soft Services

JLL

5 years

0 Lacs

gurgaon haryana india

Posted:2 days ago| Platform:

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Skills Required

service compliance coordination deployment training support reports inventory procurement audits documentation communication management

Work Mode

On-site

Job Type

Full Time

Job Description

Position Overview

The Facility Executive – Soft Services is responsible for managing and overseeing all soft services operations at the site, ensuring high service quality, smooth daily functioning, and compliance with organizational standards. This role involves coordination with vendors, supervision of housekeeping teams, client interaction, and continuous improvement of service delivery.

Key Responsibilities

Housekeeping & Pantry Management
Oversee daily housekeeping operations to ensure cleanliness, hygiene, and upkeep of all office areas.
Monitor performance of housekeeping staff and service providers.
Ensure cleaning schedules, checklists, and SOPs are followed.
Supervise pantry operations and ensure timely service at all designated points.
Vendor & Staff Management
Coordinate with outsourced vendors for housekeeping, pantry, pest control, and other soft services.
Monitor attendance, deployment, grooming, and discipline of on-ground staff.
Conduct periodic training sessions and briefings for support staff.
Client & Stakeholder Coordination
Serve as the primary point of contact for soft services-related issues.
Handle escalations effectively and ensure timely resolution.
Maintain strong relationships with clients, end users, and internal teams.
Quality Control & Compliance
Conduct routine inspections of all soft services areas and ensure adherence to company standards.
Ensure compliance with safety, hygiene, and statutory guidelines.
Implement continuous improvement initiatives for service excellence.
Administration & Reporting
Maintain logs, checklists, and daily/weekly/monthly reports.
Track consumables, cleaning material inventory, and initiate procurement when required.
Support audits and ensure complete documentation.
Event & Office Support
Coordinate support for meetings, events, and office activities.
Ensure arrangement of seating, housekeeping readiness, and hospitality setups.

Skills & Competencies

Strong communication and interpersonal skills
Team management and vendor handling
Problem-solving and decision-making
Attention to detail and quality-focused approach
Ability to work under pressure and multitask
Good knowledge of soft services SOPs and safety standards

Qualifications & Experience

Graduate in any discipline (Hotel Management preferred, but not mandatory)
2–5 years of experience in facility management or soft services operations
Experience in corporate/office environments preferred

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Facilities Executive-Soft Services