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Experience Manager - Converge

Experience Manager - Converge

Cowrks

10 - 15 years

11 - 15 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

relationship management hospitality service level contract management leasing customer relationship risk management facility management operations crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience Manager - Converge Converge

Mumbai, Full Time

Roles and Responsibilities

The Experience Manager will be the strategic leader responsible for defining and executing the campus-wide experience strategy. This role will own Converge operations, app deployment, service level agreements (SLAs), budgets, revenue plans, and ESG objectives to ensure a premium and sustainable workplace environment. The Experience Manager will lead and mentor the Customer Relationship Manager and senior team leaders, driving long-term tenant retention and commercial performance.

Key Responsibilities

Own and execute campus-wide strategy, including Converge App deployment, amenity management, budget adherence, revenue generation, and sustainability goals.

Manage, mentor, and align CRM and senior leaders towards tenant retention and business outcomes.

Oversee premium service delivery, facility management, and operational efficiency.

Collaborate with leasing, marketing, and partnerships to optimize revenue and brand strategy.

Monitor tenant satisfaction, financial performance, and operational KPIs.

Represent the campus in leadership forums and corporate strategy alignment.

Drive continuous innovation in tenant services, technology, and ESG initiatives.

Lead risk management and compliance to protect campus operations and reputation.

Develop training and development programs to enhance team capability and service culture.

Facilitate vendor and contract management ensuring optimal service standards and cost-efficiency.

Behavioural Attributes

Self-motivated, decisive, and commercially astute.

Exceptional communication, negotiation, and relationship management skills.

Strong problem-solving orientation with a focus on closure and results.

Detail-oriented and capable of managing multiple priorities simultaneously.

Strategic thinker with hands-on operational sensibility.

Preferred qualifications

Bachelor s degree in hospitality, Property, or Facilities Management.

Minimum 10 years of leadership experience in luxury hospitality, integrated facilities, or real estate operations.

Proven track record in amenity management, client engagement, and team leadership.

Strong financial acumen and understanding of P&L management.

Demonstrated ability to deliver high-impact workplace experiences in premium environments.

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Experience Manager - Converge