Executive/Senior Executive

Rentokil Initial

1 - 5 years

2 - 5 Lacs

mumbai

Posted:3 days ago| Platform:

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Skills Required

training delivery quality monitoring usage manager quality assurance senior executive training need analysis monitoring auditing senior executive training teaching

Work Mode

Work from Office

Job Type

Full Time

Job Description

Identify and analyse training needs (TNI - Training Need Identification & TNA - Training Need Analysis) & create actionable training plans based on it
Conduct situation-based training and refresher sessions
Teach communication and navigation skills effectively
Create and update call scripts; conduct mock call sessions for various scenarios
Develop training modules, scripts, mock sessions, and Product Knowledge Tests (PKTs)
Perform random sampling and monthly call audits to identify process gaps
Monitor and evaluate call performance to ensure consistent quality
Use audit insights to improve training content and processes continually

Key Result Areas:

Training Needs Analysis
Quality Monitoring
Script Development
Mock Call Sessions
Call Audits

Competencies (Skills essential to the role):

Excellent Communication Skills
Training Delivery
Logical Reasoning

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