Executive Sales Representative

As a Sales & Customer Experience Associate at Brilliance.com, a leading global jewelry brand, located in Surat, Gujarat, you will play a crucial role in delivering exceptional customer experiences and building lasting relationships. You will join a high-performing team that is dedicated to redefining luxury e-commerce with over 35 years of success. Your responsibilities will include supporting clients throughout their buying journey, managing and updating customer records in the CRM system, collaborating closely with the sales team to drive revenue and enhance customer retention, and delivering exceptional service that upholds the values of a premium brand. To excel in this role, you should have at least 1 year of experience in a customer-facing role such as sales, consulting, or customer service. Strong English communication skills, both spoken and written, are essential. Proficiency with computers and tools like Google Workspace is required, and CRM experience is a plus. You should be able to stay organized, multitask, and prioritize effectively in a fast-paced environment, while maintaining a proactive, positive attitude and a passion for helping people. Working with Brilliance.com offers job security with over 35 years in business, the opportunity to work with a trusted global brand with thousands of five-star reviews on Trustpilot, and the potential for career growth in the luxury e-commerce industry. You will be part of a small, high-performing team where your contributions make a real impact. The compensation package includes a monthly salary ranging from 36,000 to 42,000 INR (gross), with the possibility of earning up to $300 per month in performance bonuses. The work schedule consists of a 5-day workweek with overnight shifts aligned with U.S. EST hours. The position is based at Office 901-902, Rio Empire, Opp. Pal RTO, Surat. If you are a strong communicator who enjoys delivering exceptional customer experiences and are ready to make your mark in the luxury e-commerce industry, we invite you to apply now and take the next step in your career with a brand that values people, performance, and passion.,