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Executive Risk & Control

3 - 6 years

2 - 4 Lacs

Posted:17 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Roles & Responsibilities:

  • Conducting audits related to regulatory requirements
  • Conducting process related audits
  • Conducting daily/weekly briefing and review sessions
  • Conducting training for on-floor/ in-training agents to improve compliance
  • Reviewing and tracking completion of root cause analysis and action plan
  • Provides actionable data to various internal support groups as needed
  • Prepare and analyze internal and external compliance reports for management staff review
  • Acts as a Subject Matter Expert

Candidate Requirements:

  • Minimum of 3 years of international voice (USA) BPO experience.
  • Minimum of 1 year of Collections experience Voice
  • Should be comfortable working in night shifts
  • Should have excellent verbal and written communication skills
  • Should have good presentation skills
  • Should have basic MS Office skills (Excel, PPT & Word) & interpersonal skills
  • Should have the ability to execute policies, processes and procedures of the organization
  • hould be good at multitasking; able to consistently execute and complete the tasks within stringent deadlines.

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