Executive - Product Operations

• Database Management: Research and Development (Weightage: 20%)
• 1.Creating a database of decision makers of the relevant governmental / non-governmental organisations (Service Suppliers) operating in the Service domain of G2C, B2c, BSFI Skill Development in India.
• 2.Analysing and searching secondary database through the internet, online directories, etc.
• 3.Maintaining those database for further use on the project.
• Content: Drafting Marketing (Weightage: 30%)
• Sorting each organisation as per the relevance of the services we may take.
• Drafting and sharing the desired customised e-mailer proposal to each potential Service Supplier organisation.
• Using all relevant Direct Marketing approaches to reach out to the potential Service Suppliers.
• Meeting, proposing and coordinating with the decision makers of such organisations to on-board them on HKMS.
• Aggressively following up with a potential Service Supplier organisation.
• Operations: On-boarding, Service Delivery Support (Weightage: 35%)
• Setting up an achievable target for all verticals and allied services domain for a period (Monthly, Quarterly, etc) in close coordination with the immediate superior and achieving the same for every period.
• After deal closing, coordinating with Product team, Service Suppliers and internal relevant departments for documentation, agreements, and technical integration on HKMS.
• On-boarding a Service Supplier within the timeline decided after the deal closer.
• Helping our regional operations team and IT team to resolve operations and IT issues by coordinating with the relevant team at on-boarded Service Supplier organisation.
• Analysis Identifying the gap between the potential volume of a particular service per day per centre and the actual volume delivered of such service per day per centre.
• Operations: On-boarding, Service Delivery Support (Weightage: 35%)
• Setting up an achievable target for all verticals and allied services domain for a period (Monthly, Quarterly, etc) in close coordination with the immediate superior and achieving the same for every period.
• After deal closing, coordinating with Product team, Service Suppliers and internal relevant departments for documentation, agreements, and technical integration on HKMS.
• On-boarding a Service Supplier within the timeline decided after the deal closer.
• Helping our regional operations team and IT team to resolve operations and IT issues by coordinating with the relevant team at on-boarded Service Supplier organisation.
• Analysis Identifying the gap between the potential volume of a particular service per day per centre and the actual volume delivered of such service per day per centre.
• Analyse and help the operations team to increase the business potential of a particular service to optimum level.
• Ensuring effective product management of all allied services domain from on-boarding to the transactions level on the quality standards.
• Maintaining good relationships with all the existing as well as potential Service Supplier organisations.
• Policy Procedure: Development Implementation (Weightage: 10%)
• Spearheading the development and implementation of any policy / SOP related to E Commerce allied services.
• Making sure that all the processes related to E Commerce allied services operations are carried out on the basis of the SOP for that particular process / procedure.
• Planning properly for all the challenges which may come for the implementation of any SOP.
• Ensuring that the SOP is approved before implementation.
• Reporting Escalation (Weightage: 05%)
• Ensuring the reports related to any KRA are sent on time to seniors if the frequency is predefined OR as and when asked in frequency not pre decided.
• Making sure to escalate any issue if unable to resolve yourself. To liaise with the External partners and coordinate with management for service development.
• Maintaining a cordial relationship with sub-ordinates and seniors to ensure a higher level of efficiency of the team working with you.
• Participating in Weekly, Monthly, Quarterly and Annual reviews with all reports and discussing the issues with seniors openly to achieve the targets smoothly.
  

B:

Qualification:

• Any Graduate