Executive: Order To Cash (O2C)

Key Responsibilities:

Order Management

• Process customer orders in the books.
• Ensure all orders are accurate, complete, and meet the companys requirements.
• Liaise with the sales team to resolve any order discrepancies.

Invoicing & Documentation

• Generate and issue invoices to customers after order fulfillment.
• Ensure invoices are accurate, complete, and comply with contractual terms.
• Maintain proper documentation for all transactions, including customer orders, invoices, and shipping details.

Accounts Receivable & Payment Collection

• Follow up on outstanding payments and resolve issues related to overdue invoices.
• Coordinate with customers to ensure timely payment and resolve any payment disputes.
• Monitor payment trends and highlight potential risks in cash flow.

Customer Account Management

• Maintain accurate customer account information in the system.
• Track payment history and credit limits for customers.
• Ensure timely updates and communication with customers on their account status.

Collaboration & Coordination

• Work closely with the finance and sales teams to ensure smooth order processing and revenue recognition.
• Serve as the first point of contact for customer queries related to orders and payments.

Reporting & Analysis

• Prepare monthly reports on order status, invoicing, and collections.
• Analyze payment trends and follow up on overdue accounts.
• Monitor and report on key performance indicators (KPIs) related to the O2C process, such as Days Sales Outstanding (DSO), aging analysis, etc.

Compliance & Process Improvement

• Ensure compliance with company policies and accounting standards during order and payment processing.
• Identify opportunities for process improvements to enhance efficiency and reduce errors in the O2C cycle.

Skills & Qualifications:

• Education

  : A bachelor’s degree in finance or accounting.

• Experience

  :
• Minimum 2-3 years of experience in the Order to Cash process or Accounts Receivable role.
• Knowledge of accounting principles and practices.

• Skills

  :
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUP, etc.).
• Detail-oriented with strong organizational skills.
• Ability to work under pressure and meet deadlines.
• Problem-solving and analytical skills.
• Ability to work independently and as part of a team.