Collections Junior Specialist

Infobip

2 - 7 years

3 - 6 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

training o2c usage finance billing ms office tools stakeholder management monitoring salesforce dispute management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key responsibilities:

Strictly Following internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreements
Continuous communication with the clients through over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers for processing the payments
Actively maintaining customer base of minimum 300 C/B Segment Customer
In-Depth knowledge of collection procedure and implementation within her/his customer portfolio
Actively managing doubtful debt and write-offs, and LPC Calculations
Management of Customer Collections Master Data In Salesforce
Monitor/Review customer account details for non-payments, delayed payments, and other irregularities
Research payment discrepancies
Preparing and reviewing AR aging
Accurate tagging of customers and invoicing collections tool
Internal Stakeholder Management
Internal/External escalations
Dispute Management

More about you:

Minimum 2+ years of experience in collections, AR and/or billing
Experience working on aged accounts in a B2B environment
Advanced English is required for this role.
Experience in communicating with clients via email, phone and online meetings.
Bachelors degree on Accounting or Finances (plus)
Great communication skills with internal and external stakeholders
Knowledge in collections and Billing management.
Knowledge of MS Office tools - especially Excel
Demonstrated ability to work both independently and as part of a team.
Enthusiasm for learning and adapting to new challenges.

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