Posted:14 hours ago|
Platform:
Work from Office
Full Time
• Responsible for accurately processing and recording customer payments, reconciling accounts, and handling payment discrepancies to ensure proper financial record-keeping, posting of cash received
• Responsible for posting payments from various lockboxes to the customer accounts in a timely manner
• Applying the payment received against commission, movement of funds from collection account to corporate account and passing appropriate journal entry
• research and resolution of aged unidentified and unapplied cash receipts and accurate posting to customer accounts
• Coordinate payments made by a lockbox ACH/Wire and other adjustments to customer account for credits/debits and account write-offs
• Work with both internal/external stakeholders to resolve for unidentified cash
• Reconcile Cash - Balance Accounting system funds against bank deposits and daily/monthly reconciliations
• Communicate effectively with customers and internal teams regarding required remittance or cash application information
• Identify areas of improvement to streamline and automate the process
• Update process documentation that includes Standard Operating procedures / FMEAs / SIPOCs and other Quality manuals as and when required.
• Supervises, coordinates, and directs the work activities of assigned employees.
• Graduate with a minimum of 1 to 4 yrs of experience in Accounts Receivables (Cash Applications preferred)
• Working knowledge of various insurance agency management systems (AMS) such as Benefit Point Applied EPIC is preferred
• Prior experience in the insurance brokerage industry or P&C insurance • Provide excellent Customer Service to internal and external customers • Excellent verbal (oral) and written communication
• Proficient with MS Office - Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
Strong analytical and organizational skills with attention to detail
• Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards.
• Willing SLA and quality standards.
• Willingness to work in US shift hours (CST hours)
Orion
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