Executive – Key Accounts

Job Description

The Executive – Key Accounts will be responsible for overseeing the relationships with key clients, understanding their requirements, and ensuring long-term partnerships. The role involves acting as a strategic advisor, fostering strong client relationships, and identifying mutual growth opportunities. Key Responsibility Areas 1. Relationship Management Develop and maintain strong relationships with key clients. Act as the primary point of contact for all client-related matters. Build trust and continuously propose solutions that align with client objectives. Negotiate contracts and define performance timelines. Manage onboarding of new clients across UAE and Bahrain. 2. Effective Communication and Collaboration Collaborate with the sales team to identify and pursue business opportunities. Support the sales team in negotiations and deal closures. Serve as the liaison between key customers and internal departments. Coordinate with advertising, design, marketing, sales, and logistics teams to meet client needs. Work with senior management on strategic planning, resource allocation, and account standards. Conduct portal training sessions and participate in client meetings (Zoom / Phone / In-person). 3. Ensuring Client Satisfaction Ensure timely delivery of products/services aligned with client expectations. Address complex client requests and escalate appropriately to resolve issues effectively. 4. Reporting and Analytics Prepare regular internal and external reports on account progress and forecasts. Generate performance, volume, and issue logs to monitor operational efficiency. Maintain and update the Issue Log to identify and resolve operational gaps. Job Requirements / Desired Skill Set Bachelor’s/Master’s degree in Business Management, preferably with a specialization in Sales Marketing. Minimum 5+ years of experience in Key Account Management or similar roles. Excellent communication and interpersonal skills. Tech-savvy, quick learner, and proactive in problem-solving. Strong negotiation and decision-making abilities. Proven ability to manage multiple priorities under pressure. Demonstrated experience in business development and maintaining client relationships. Strong leadership qualities and ability to lead by example. Qualifications Experience: Minimum 1-3 years Qualification: Graduate