Efficient Customer Support Ensure customers receive excellent and consistent customer service. Meet and exceed service standards and agreements. Execute all customer-facing transactions in line with company strategy, resulting in higher satisfaction and timely service delivery. Meeting Service Level Agreements (SLAs) Ensure that the agreed SLAs are met under all circumstances to strengthen customer loyalty and retention. Complaint Resolution Diffuse situations with dissatisfied customers professionally. Resolve product or service issues by clarifying complaints, identifying the cause, selecting the best solution, expediting resolution, and following up. Manage and address customer complaints and escalate unresolved issues to the appropriate senior staff when necessary. Ensuring Client Satisfaction Ensure timely and successful delivery of services and solutions according to client needs and objectives. Assist with challenging client requests and escalate them to the concerned department for resolution. Qualifications 2-3 years of experience in a customer-centric role within an international BPO or call center. Strong team management, negotiation, and problem-solving skills. Excellent organizational skills with keen attention to detail. Exceptional verbal and written communication skills in English; proficiency in Arabic is a plus. Must be a strong team player, highly motivated, and able to work under pressure during peak periods. Ability to review grant and contract documents for terms and conditions. Additional Information Experience: Minimum 1-3 years Qualification: Graduate

Efficient Customer Support Ensure customers receive excellent and consistent customer service. Meet and exceed service standards and agreements. Execute all customer-facing transactions in line with company strategy, resulting in higher satisfaction and timely service delivery. Meeting Service Level Agreements (SLAs) Ensure that the agreed SLAs are met under all circumstances to strengthen customer loyalty and retention. Complaint Resolution Diffuse situations with dissatisfied customers professionally. Resolve product or service issues by clarifying complaints, identifying the cause, selecting the best solution, expediting resolution, and following up. Manage and address customer complaints and escalate unresolved issues to the appropriate senior staff when necessary. Ensuring Client Satisfaction Ensure timely and successful delivery of services and solutions according to client needs and objectives. Assist with challenging client requests and escalate them to the concerned department for resolution. Qualifications 2-3 years of experience in a customer-centric role within an international BPO or call center. Strong team management, negotiation, and problem-solving skills. Excellent organizational skills with keen attention to detail. Exceptional verbal and written communication skills in English; proficiency in Arabic is a plus. Must be a strong team player, highly motivated, and able to work under pressure during peak periods. Ability to review grant and contract documents for terms and conditions. Additional Information Experience: Minimum 1-3 years Qualification: Graduate

We are seeking a motivated and organized individual to ensure that all Delivery Associates operate efficiently and diligently, delivering first-class service to our clients. This role involves coordinating and supporting riders while ensuring the smooth and effective functioning of the on-demand operational process. Key Responsibilities Driver’s Support Inbound Support: Act as the primary point of contact for all rider-related concerns and queries. Address and resolve issues or escalate them to the appropriate department. Outbound Support: Proactively reach out to riders for coordination, guidance, and issue resolution to prevent customer dissatisfaction or delivery delays due to controllable/uncontrollable circumstances. Operational Support Oversee the complete order lifecycle from generation to delivery using in-house tracking software. Coordinate with Team Leaders to gather regular feedback on Delivery Associates' performance in their assigned zones. Ensure timely and accurate delivery of all orders by actively monitoring each delivery in real-time. Reporting Monitor and report on rider performance daily. Identify low-performing delivery associates and work on improvement strategies to achieve operational excellence. Job Requirements Bachelor’s Degree or Diploma in any discipline. Flexibility to work varied schedules/shifts based on operational needs. Strong geographical knowledge of UAE roads and routes across various emirates. Ability to quickly learn and adapt to internal processes and delivery standards. Excellent communication skills in English, Urdu, and Hindi . Good interpersonal skills to effectively manage and engage with frontline staff. Proficiency in MS Office Suite and general computer literacy. Qualifications Experience: Minimum 1-3 years Qualification: Graduate

We are seeking a motivated and organized individual to ensure that all Delivery Associates operate efficiently and diligently, delivering first-class service to our clients. This role involves coordinating and supporting riders while ensuring the smooth and effective functioning of the on-demand operational process. Key Responsibilities Driver’s Support Inbound Support: Act as the primary point of contact for all rider-related concerns and queries. Address and resolve issues or escalate them to the appropriate department. Outbound Support: Proactively reach out to riders for coordination, guidance, and issue resolution to prevent customer dissatisfaction or delivery delays due to controllable/uncontrollable circumstances. Operational Support Oversee the complete order lifecycle from generation to delivery using in-house tracking software. Coordinate with Team Leaders to gather regular feedback on Delivery Associates' performance in their assigned zones. Ensure timely and accurate delivery of all orders by actively monitoring each delivery in real-time. Reporting Monitor and report on rider performance daily. Identify low-performing delivery associates and work on improvement strategies to achieve operational excellence. Job Requirements Bachelor’s Degree or Diploma in any discipline. Flexibility to work varied schedules/shifts based on operational needs. Strong geographical knowledge of UAE roads and routes across various emirates. Ability to quickly learn and adapt to internal processes and delivery standards. Excellent communication skills in English, Urdu, and Hindi . Good interpersonal skills to effectively manage and engage with frontline staff. Proficiency in MS Office Suite and general computer literacy. Qualifications Experience: Minimum 1-3 years Qualification: Graduate

The Executive – Key Accounts will be responsible for overseeing the relationships with key clients, understanding their requirements, and ensuring long-term partnerships. The role involves acting as a strategic advisor, fostering strong client relationships, and identifying mutual growth opportunities. Key Responsibility Areas 1. Relationship Management Develop and maintain strong relationships with key clients. Act as the primary point of contact for all client-related matters. Build trust and continuously propose solutions that align with client objectives. Negotiate contracts and define performance timelines. Manage onboarding of new clients across UAE and Bahrain. 2. Effective Communication and Collaboration Collaborate with the sales team to identify and pursue business opportunities. Support the sales team in negotiations and deal closures. Serve as the liaison between key customers and internal departments. Coordinate with advertising, design, marketing, sales, and logistics teams to meet client needs. Work with senior management on strategic planning, resource allocation, and account standards. Conduct portal training sessions and participate in client meetings (Zoom / Phone / In-person). 3. Ensuring Client Satisfaction Ensure timely delivery of products/services aligned with client expectations. Address complex client requests and escalate appropriately to resolve issues effectively. 4. Reporting and Analytics Prepare regular internal and external reports on account progress and forecasts. Generate performance, volume, and issue logs to monitor operational efficiency. Maintain and update the Issue Log to identify and resolve operational gaps. Job Requirements / Desired Skill Set Bachelor’s/Master’s degree in Business Management, preferably with a specialization in Sales Marketing. Minimum 5+ years of experience in Key Account Management or similar roles. Excellent communication and interpersonal skills. Tech-savvy, quick learner, and proactive in problem-solving. Strong negotiation and decision-making abilities. Proven ability to manage multiple priorities under pressure. Demonstrated experience in business development and maintaining client relationships. Strong leadership qualities and ability to lead by example. Qualifications Experience: Minimum 1-3 years Qualification: Graduate

We are looking for a proactive and detail-oriented Associate Product Manager to join our dynamic Product Technology team. The ideal candidate will play a critical role in bridging business needs with technical execution. This role involves close collaboration with both internal teams and external stakeholders to ensure successful delivery of product solutions. A strong understanding of API-based systems, exceptional documentation abilities, and effective communication skills are key to success in this position. Key Responsibilities Translate business requirements into detailed documentation including product requirement documents, user stories, flowcharts, and process diagrams. Collaborate closely with internal teams (Product, Engineering, QA, etc.) and external partners (clients, vendors, etc.) to gather and clarify requirements. Maintain clear and ongoing communication with clients from initial requirements to final delivery, including regular status updates. Actively participate in sprint planning, product demos, and UAT processes. Understand, test, and troubleshoot APIs using Postman. Support integration of third-party plugins and APIs, ensuring seamless interoperability. Evaluate vendor solutions and recommend the best-fit options based on technical and business analysis. Act as a bridge between the product vision and the development team, ensuring clarity and alignment. Effectively manage multiple stakeholders and priorities in a structured manner. Qualifications and Requirements 4–6 years of experience in product management, business analysis, or a related function in a tech-driven environment. Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field (MBA preferred). Strong hands-on experience with Postman and working knowledge of REST APIs. Solid understanding of API workflows, plugin integrations, and system interoperability. Skilled in preparing product documentation, wireframes, and process diagrams (using tools like Lucidchart, Moqups, Canva, etc.). Excellent communication and interpersonal skills with a proven ability to manage cross-functional communication. Strong organizational and multitasking abilities. Prior experience in the logistics domain will be an added advantage.

The Executive – Key Accounts will be responsible for overseeing the relationships with key clients, understanding their requirements, and ensuring long-term partnerships. The role involves acting as a strategic advisor, fostering strong client relationships, and identifying mutual growth opportunities. Key Responsibility Areas 1. Relationship Management Develop and maintain strong relationships with key clients. Act as the primary point of contact for all client-related matters. Build trust and continuously propose solutions that align with client objectives. Negotiate contracts and define performance timelines. Manage onboarding of new clients across UAE and Bahrain. 2. Effective Communication and Collaboration Collaborate with the sales team to identify and pursue business opportunities. Support the sales team in negotiations and deal closures. Serve as the liaison between key customers and internal departments. Coordinate with advertising, design, marketing, sales, and logistics teams to meet client needs. Work with senior management on strategic planning, resource allocation, and account standards. Conduct portal training sessions and participate in client meetings (Zoom / Phone / In-person). 3. Ensuring Client Satisfaction Ensure timely delivery of products/services aligned with client expectations. Address complex client requests and escalate appropriately to resolve issues effectively. 4. Reporting and Analytics Prepare regular internal and external reports on account progress and forecasts. Generate performance, volume, and issue logs to monitor operational efficiency. Maintain and update the Issue Log to identify and resolve operational gaps. Job Requirements / Desired Skill Set Bachelor’s/Master’s degree in Business Management, preferably with a specialization in Sales Marketing. Minimum 5+ years of experience in Key Account Management or similar roles. Excellent communication and interpersonal skills. Tech-savvy, quick learner, and proactive in problem-solving. Strong negotiation and decision-making abilities. Proven ability to manage multiple priorities under pressure. Demonstrated experience in business development and maintaining client relationships. Strong leadership qualities and ability to lead by example. Qualifications Experience: Minimum 1-3 years Qualification: Graduate