Executive Key Account Manager

Company Description

NimbusPost is a tech-enabled, multi-channel shipping platform that simplifies logistics operations for eCommerce merchants. The platform offers a wide range of services, including domestic and global shipping as well as warehousing and fulfillment services. With over 500 industry specialists and cutting-edge technologies like AI, machine learning, and automation, NimbusPost supports more than 60,000 global sellers with economical shipping rates. The company boasts an extensive network covering 29,000+ pin codes in India and 196+ countries worldwide, working with leading courier partners like Blue Dart, DTDC, XpressBees, and more to ensure swift and reliable delivery solutions.

Role Description

This is a full-time on-site role for an Executive Key Account Manager located in Bhilai. Responsibilities include managing relationships with the sellers, ensuring high client satisfaction, and addressing client queries and concerns. The role involves developing strategies to meet client needs, analyzing data to improve client experience, and collaborating with internal teams to optimize services. The manager will aim to foster long-term client relationships and explore opportunities for account growth.

Qualifications

• Strong communication, negotiation, and client management skills
• Proficiency in data analysis and reporting, with attention to detail
• Sales and business development expertise
• Ability to handle customer concerns effectively and build trust
• Strong organizational and multitasking abilities
• Proficiency in using CRM tools and Microsoft Office Suite
• Bachelor's degree in Business Administration, Marketing, or a related field
• Previous experience in account management or client relations is an advantage