Executive Housekeeper

Company Description

The Greenwood Hotels & Resorts is one of Assam's most cherished boutique hospitality brands, known for its commitment to excellence and fostering development in the region's hospitality sector. Since its acquisition by the Kalita family in 2013, The Greenwood has expanded to three unique properties across the state, providing world-class service amid the scenic beauty and cultural richness of Northeast India. The Greenwood prides itself on offering eco-conscious luxury hospitality and personalized experiences for all guests. It aims to reflect and celebrate the vibrant culture, traditions, and natural beauty of the region. Join a dynamic and motivated team dedicated to creating unforgettable, guest-centered experiences in a warm and welcoming environment.

Role Description

This is a full-time, on-site Executive Housekeeper role based in Guwahati or Tezpur, Assam. The Executive Housekeeper will oversee the daily housekeeping operations, including coordinating housekeeping staff, ensuring cleanliness and organisation in guest rooms and public areas, and managing the laundry department. Responsibilities also include maintaining high standards of customer service, training team members, and addressing guest inquiries or complaints. The successful candidate will foster a culture of efficiency and attention to detail to maintain a welcoming and comfortable environment for all guests.

Qualifications

• Skills in managing Laundry operations with attention to cleanliness, efficiency, and upkeep of linen and supplies
• Excellent Communication and Customer Service skills to address guest needs and inquiries effectively
• Strong Organization Skills to ensure smooth execution of day-to-day housekeeping operations
• Ability to lead and perform effective Training and supervision of housekeeping staff
• Strong leadership and problem-solving abilities
• Knowledge of eco-friendly practices and sustainable hospitality initiatives is an advantage
• Relevant experience and qualifications in hospitality or housekeeping management
• Excellent managing skills of inventory, proper stock management, timely procurement of wet and dry amenities for both guest and the property
• Minimum experience in the hospitality industry as an Executive Housekeeper of 5 years required
• Thorough knowledge of all chemicals required during operations