Executive Housekeeper

Key Responsibilities

1. Pre-Opening Responsibilities

• Develop and implement the

  housekeeping pre-opening plan

  , including timelines, SOPs, and quality standards.
• Collaborate with the project team for finalization of

  guestroom layouts, OS&E procurement

  , and laundry equipment requirements.
• Lead

  recruitment, training, and onboarding

  of the housekeeping team for rooms, public areas, laundry, and floristry (if applicable).
• Set up

  inventory control systems, standard cleaning procedures, linen management

  , and

  guest amenity standards

  .
• Conduct

  mock drills, soft opening audits, and operational readiness checks

  for guestroom and public area standards.

2. Operational Excellence

• Oversee daily operations across rooms, public areas, back-of-house, and laundry to ensure

  impeccable cleanliness and hygiene

  .
• Monitor housekeeping budgets,

  operating supplies

  , and cost controls to meet financial targets.
• Collaborate with engineering for

  preventive maintenance schedules

  to ensure rooms remain in pristine condition.
• Ensure

  compliance with health, safety, and brand standards

  , including HACCP and ISO guidelines.

3. Guest Experience & Quality Assurance

• Implement

  guestroom inspection programs

  for VIP arrivals, long-stay guests, and special requests.
• Maintain

  guest satisfaction scores (GSS/NPS)

  through service excellence and prompt complaint resolution.
• Coordinate with Front Office and F&B teams for seamless guest experiences and quick turnaround of rooms.

4. Team Leadership & Training

• Mentor and develop supervisors, room attendants, and laundry associates for

  service consistency

  and career growth.
• Conduct regular

  training on cleaning techniques, use of eco-friendly chemicals, grooming, and safety protocols

  .
• Build a

  positive, disciplined, and guest-focused departmental culture

  .