Executive - Facility Management Services
Location:
Maharashtra
About Us
Your Role
As an
Executive - Facility Management Services at StayVista
, you will oversee guest experiences, property readiness, and on-site staff, including housekeeping, cooks, butlers, security, and gardeners. You will manage daily operations, maintenance, inventory, and SOP adherence while resolving guest concerns and coordinating with stakeholders. Additionally, you will handle budgeting, financial oversight, and guest delight programs to ensure exceptional service and operational efficiency.
About You
- Ability to manage housekeeping, maintenance, and support staff effectively.
- Coordinate with AMC vendors, OEMs and technicians for timely repairs and inspection.
- Proficient in SOP implementation, inventory management, and financial oversight.
- Working knowledge of relevant statutory regulations (fire and electrical safety)
- Strong stakeholder management skills to liaise with internal teams and vendors.
- Maintain accurate records of equipment servicing, maintenance logs and incident reports.
- Ensuring high property standards, cleanliness, and service excellence.
- Minimum 2-3 years in hospitality or guest services with a focus on operations and guest satisfaction.
- This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.
Bonus Points - These are non-essential, but a bonus if you have them!
- Access to a personal two-wheeler or four-wheeler for added flexibility in service.
Key Metrics: What you will drive and achieve
- Guest Experience - % 3 star or below
- Guest Registration - Indemnity, documents, booking query and guest communication
- Owner Feedback - Should not rate below "NEUTRAL".
- FM Ops tracker - Completion of Ops tracker within the timeline. (Inventory, AMC, vendor payments, daily tracker) Mystery Audit - Above 80% average of all assigned properties (each property per month)
Our Core Values:
Are you a CURATER
-
Curious
: Here, your curiosity fuels innovation. -
User-Centric
: You ll anticipate the needs of all our stakeholders and exceed expectations. -
Resourceful
: You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways. -
Aspire
: Keep learning, keep growing because we re all about continuous improvement. -
Trust
: Trust is our foundation. You ll work in a transparent, reliable, and fair environment. -
Enjoy
: We believe in having fun while building something extraordinary.
StayVista Spirit: Our Behavioral Competencies - How We Work Together
-
Business Acumen:
You grasp the basics of our company, customers, and services, always thinking ahead in your work. You re mindful of costs and benefits, making smart decisions while learning from risks and mistakes. -
Change Management:
You re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth. -
Leadership:
You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action. -
Customer Centricity:
You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect. -
Teamwork:
You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment. -
Result Orientation:
You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness. -
Planning and Organizing:
You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively. -
Communication:
You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.
