Posted:6 days ago|
Platform:
Work from Office
Full Time
- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- They are responsible for taking or cancelling orders, and obtaining details of customer complaints- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments- Process orders, applications, and forms- Render administrative support to other customer care team members when the need arises, or as instructed- Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly- Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company- Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark- Identify tasks critical to keeping customer satisfaction levels in check- Select, hire, and train new team members- Network with various departments and groups that are involved in customer support, orders, and processing- Ensure maximized productivity and minimized costs- Encourage and motivate team members for continuance of quality service delivery
Aryan Group
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