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Max Life Insurance
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Executive - Customer Service

Executive - Customer Service

Max Life Insurance

2 - 7 years

4 - 9 Lacs

Gurugram

Posted:1 month ago| Platform:

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Skills Required

Analytical skills Customer Agent Query resolution Customer satisfaction MIS Customer service Customer Service Executive WIP

Work Mode

Work from Office

Job Type

Full Time

Job Description

He/she should have experience of email handling. Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to address the team issues and resolved Publish MIS WIP management Track daily activity. Maintain the DNPS score and accuracy. Measure of Success Customer satisfaction scores Agent satisfaction scores TAT of Customer/Agent query resolution as per defined SLA 100% compliance to standards. Desired qualifications and experience Graduate with 2 years experience in operations / customer service Knowledge and skills required Customer centricity Excellent communication skills Good command on excel Basic analytical skills

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Max Life Insurance

Insurance

New Delhi

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Executive - Customer Service