Associate - Customer Service Axis Max Life Insurance

2.0 - 3.0 years

4 - 5 Lacs

Gurugram

Work from Office

Job Description Career Opportunities Position AM - Customer Care No. of Positions 1 Department Operations Function Customer Care Location Gurgaon - HO Key Responsibilities Team handling and supervision Production Support Resolution of Queries Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement s Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved Ensure follow up with customers / Agents to ensure complete satisfaction Data Analysis Help in Root cause analysis o...

Posted 2 months ago

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Executive - Customer Service Max Life Insurance

2.0 - 7.0 years

4 - 9 Lacs

Gurugram

Work from Office

He/she should have experience of email handling. Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to address the team issues and resolved Publish MIS WIP management Track daily activity. Maintain the DNPS score and accuracy. Measure of Success Customer satisfaction scores Agent satisfaction scores TAT of Customer/Agent query resolution as per defined SLA 100% compliance to standards. Desired qualifications and experience Graduate with 2 years experience in operations / customer service Knowledge and skills required Customer centricity Excellent communication skills Go...

Posted 3 months ago

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Executive - Operations Max Life Insurance

3.0 - 8.0 years

5 - 10 Lacs

Gurugram

Work from Office

Responsible for resolution of POS Requests and Queries within the defined SLAs and Quality Benchmarks End to end service request processing and communication within defined SLAs. Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure customer query and service requests are resolved. Ensure follow up with Branches / Agents to ensure end to end resolution on the cases Adhering to defined TAT for processing customer request. Coordinating between Max Life and Business Partner on WIP handling and closures monitoring. Ensure achieving targets on high ageing cases. Ensur...

Posted 3 months ago

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Senior Associate - Customer Care Max Life Insurance

1.0 - 2.0 years

3 - 4 Lacs

Gurugram

Work from Office

Job Description Career Opportunities Position Senior Associate- Customer Care No. of Positions 1 Department Operations Function Customer Care Location Gurugram -90C Key Responsibilities Resolution of Queries Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement s Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved Ensure follow up with customers / Agents to ensure complete satisfaction Publish MIS and Dashboards Data Analysis Help in Root cause analysis of Querie...

Posted 3 months ago

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