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Executive - Customer Experience ( NPS )

0 - 1 years

1 - 2 Lacs

Thane Mumbai (All Areas)

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Must be comfortable in a 100% phone-based customer interaction role
  • Excellent verbal and written communication with a clear, distinct voice
  • Strong computer skills (Excel, Outlook, MS Word, etc.)
  • Passion for learning and agility in adapting to new processes
  • Transcribe customer comments and track NPS ratings accurately
  • Analyze customer needs and NPS drivers; suggest improvement actions
  • Work effectively in a team, influencing across business levels and functions

Preferred candidate profile

  • Strong computer skills including: Excel, Outlook, MS Word, etc
  • Bachelors degree required.

Interested candidate can share their cv on mail id - neha.singh@sharekhan.com or can connect on 8655403320

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Sharekhan
Sharekhan

Financial Services

Mumbai

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