10 Customer Understanding Jobs

You must be tech-savvy and stay updated with the latest technological advancements in the online space. It is crucial for you to study emerging trends and have a creative nature. Having hands-on experience with the latest trends in digital marketing will be advantageous. Your role will require direct communication with customers to understand their vision and translate it into a digital marketing plan. Implementing this plan across various digital mediums and channels to enhance return on investment is key. A minimum of 2-3 years of experience in digital marketing with a reputable company is necessary. Prior experience with an internet marketing or digital marketing agency is preferred. Female candidates residing in or near Gurgaon are preferred for this position. A Post Graduation degree is the minimum qualification required, and proficiency in English is a must. Candidates with professional qualifications such as B.Tech or MCA will be given preference. Please note that we are recognized as the top digital marketing company in Gurgaon by Google.,

As a Product Developer at H&M, your main objectives revolve around ensuring that the Production teams and suppliers are well-informed about our customers and up-to-date with the latest trends. Your responsibility includes overseeing the product development process from start to finish, conducting product risk assessments, and ensuring the best products are developed from a customer's perspective, all in line with the assortment strategy. Key Responsibilities: - Setting and executing a global development strategy in alignment with the assortment, working closely with the Development Lead - Keeping the customer in mind at all times, observing customer reactions to trends and contemporary lifestyles to effectively communicate with designers - Staying updated on trends and prioritizing focus areas in specific markets - Providing the business team with essential information based on customer preferences, section trends, and market developments - Educating and developing suppliers in the product flow, focusing on capabilities growth, complexity level, and aligning them with customer understanding - Ensuring a smooth product development flow and sample handling process, and actively working towards a sustainable product development process - Acting as a product representative on the ground and playing a crucial role in problem-solving To succeed in this role, you need to: - Have a clear understanding of Tier 1 and Tier 2 suppliers, keeping them informed about trends and supporting them in building collections for H&M - Continuously develop supplier/vendor capabilities to meet business needs - Analyze proposed fashion lines to determine commercial viability in respective markets - Collaborate effectively with key stakeholders to execute strategies and activities - Interpret trends and visual goals in relation to materials and products from a customer's perspective - Uphold H&M values as a role model in daily work Qualifications: - Extensive Customer and Product knowledge - Proficiency in Price, Material, Stuk, and experience in Component attributes; familiarity with wash and print is preferred - Minimum of 5 years of experience as a Product Developer in Footwear, bags, and belts - Knowledge of leather in footwear, bags, and belts - Strong team player with excellent communication skills for cross-team and country collaboration - Result-oriented and accustomed to working in a fast-paced environment - Strong salesmanship and commercial thinking - Good sense of fashion trends and product strength - Fluency in both Chinese and English languages is preferred Inclusion & Diversity: H&M Group values inclusivity, diversity, and equity in the workplace. We aim to create and maintain diverse and inclusive environments throughout our organization, fostering a variety of perspectives and experiences. Our diverse workforce positively impacts how we tackle challenges, perceive possibilities, and interact with colleagues and customers globally. We prioritize diversity in our recruitment process to ensure fairness and equality.,

As a Marketing & Sales Executive, you will be responsible for developing, maintaining, and delivering marketing strategies to meet company goals. With approximately 0-2 years of marketing experience in the industry, you will leverage your expertise to oversee all marketing activities effectively. Your educational background in MBA or BBA will provide you with the foundation to excel in this role. Your role will require you to have experience working with a company in a related sector, enabling you to understand customer and market dynamics. By utilizing your skills and knowledge, you will contribute to the success of the company by implementing strategic marketing initiatives. This position is based in Lucknow. If you are a dynamic individual with a passion for marketing and sales, this opportunity will allow you to showcase your strengths and make a significant impact on the company's growth. Join us and be a part of our dedicated team driving towards excellence in the marketing industry.,

The ideal candidate for this position will have the following qualities and qualifications: - Fluent English and excellent communication skills. - Strong understanding of marketing, sales, and customer service. - Willingness to work flexible hours, including graveyard shifts. - Experience in making cold calls and following up with customers. - Ability to interact with international customers for merchant services and address their day-to-day needs. Requirements for the role include: - A graduate in any stream. - Preferably 6 months to 1 year of experience in an international BPO. - Immediate availability for joining. - Willingness to commit to a 6 months to 1-year bond. - Ability to work flexible hours, including graveyard shifts.,

The role of Assistant Manager - Custom Brand Solutions based in Navi Mumbai involves working within a team dedicated to developing innovative and creative ideas tailored to the positioning and briefs of various brands. Your responsibilities will include interpreting briefs from Key Account Managers and clients to grasp brand positioning, marketing challenges, objectives, and available resources. You will be tasked with conceptualizing digital-led strategies and solutions to meet client requirements, collaborating closely with sales teams on brand brief development, intellectual properties, content integrations, and multimedia solutions. Researching user behavior and industry trends, as well as staying updated on digital trends in national and international markets will be essential aspects of your role. As an Assistant Manager, you will drive ideation across different business channels through brainstorming sessions, establish industry connections with talent and influencers, and maintain relationships with vendors for seamless idea execution. Crafting comprehensive media solution proposals, securing approvals, and overseeing the implementation of agreed plans will be part of your responsibilities. You will be expected to have a profound understanding of creating business-driven creative solutions. The ideal candidate for this position should hold a Masters Degree in Business, Marketing, or General Management, along with a minimum of 1 year of experience in brand solutions and marketing within the media industry. Strong analytical skills, a proactive approach to staying updated on marketing trends, and the ability to work independently and collaboratively in a fast-paced environment are crucial. Excellent interpersonal and communication skills, a creative and strategic mindset, and a data-driven approach to decision-making are key attributes for success in this role.,

You will closely collaborate with the product/program team to ensure adherence to product and process guidelines. This involves monitoring BC agents within the specified geography/zone and identifying their training needs. Additionally, you will work with the product team to ensure process and regulatory compliance at BC agent outlets in your assigned geography/zone. Staying updated on regulatory requirements and changes relevant to the YES Money program is crucial for this role. You will be responsible for coordinating with the product/program manager to fulfill all audit requirements, ensuring the closure of observations and implementing recommendations. Sharing monitoring observations with partners to promote adherence is also part of your responsibilities. Your focus will be on maintaining quality standards in work/service delivery, seeking opportunities for improvement, and enhancing efficiency through incremental enhancements in your work processes. Understanding and addressing customers" needs in a timely and effective manner is essential for delivering customer value. You should be proactive in developing solutions to problems, understanding the rationale behind key decisions, and recognizing the implications for your role and actions. Demonstrating a sense of urgency in meeting timelines, reacting positively to challenges, and maintaining an optimistic demeanor are key qualities expected in this position.,

At Dow, we prioritize putting people first and are dedicated to delivering integrity, respect, and safety to our customers, employees, and the planet. Our diverse community of problem solvers is at the core of our solutions, reflecting the world we live in and the global markets we serve. We offer a dynamic environment where you can contribute your unique perspective, drive industry transformation, and shape the future. Our overarching goal is to create a sustainable future through science and collaboration, providing you with challenging and meaningful opportunities. As a part of this role, you will lead the development of new applications to meet customer needs, offering technical expertise on Dow products. By leveraging your understanding of customers, you will define projects that deliver innovative solutions to various markets. Your responsibilities will include expanding your knowledge of key business drivers, providing guidance to new team members, and effectively communicating complex information to others. In this position, you will be expected to utilize your technical experience and judgment to analyze and resolve problems, ensuring the quality of your work and that of your team. By applying project methodologies and participating in the development of technology maps, you will play a key role in driving business value for Dow and its customers. Additionally, you will have the opportunity to coach others, present clear and influential reports, and contribute to the development of intellectual property. To qualify for this role, you must have a Master's Degree or PhD in Chemistry, Cosmetology, or a related scientific field, along with 8-10 years of experience in the Personal Care market. Your expertise in chemistry and applications in hair care and skin care technologies will be essential in understanding customer challenges, conducting experiments, and providing sustainable solutions. Furthermore, your ability to document data, make presentations, and engage with customers will be crucial for achieving business success. As a Dow employee, you will benefit from a range of programs and initiatives designed to support your well-being, financial security, and personal growth. Our comprehensive offerings include competitive retirement plans, medical and life insurance packages, employee stock purchase programs, and opportunities for training and mentorship. You will also have access to various employee discounts, fitness facilities, and wellbeing resources to help you thrive both personally and professionally. Join our team at Dow Chemical International Pvt Ltd and together, we can make a difference in creating innovative, sustainable solutions for our customers. Our commitment to diversity and equal opportunities ensures that every employee can contribute their unique talents and experiences to drive our collective success. Explore the possibilities with Dow and be part of a company that is dedicated to empowering employees and supporting holistic sustainability initiatives.,

Role & responsibilities Must be comfortable in a 100% phone-based customer interaction role Excellent verbal and written communication with a clear, distinct voice Strong computer skills (Excel, Outlook, MS Word, etc.) Passion for learning and agility in adapting to new processes Transcribe customer comments and track NPS ratings accurately Analyze customer needs and NPS drivers; suggest improvement actions Work effectively in a team, influencing across business levels and functions Preferred candidate profile Strong computer skills including: Excel, Outlook, MS Word, etc Bachelors degree required. Interested candidate can share their cv on mail id - neha.singh@sharekhan.com or can connect on 8655403320

Mandatory Skills: Must have exp. in Category Management,online merchandising,Pricing Strategy. Should be from grocery/Staples background. Open to relocate for Bangalore. MBA from Tier 1 College(2018/2019 batch) If interested pls share your resume at suchitrayellowboxhr@gmail.com

Role & responsibilities Must be comfortable in a 100% phone-based customer interaction role Excellent verbal and written communication with a clear, distinct voice Strong computer skills (Excel, Outlook, MS Word, etc.) Passion for learning and agility in adapting to new processes Transcribe customer comments and track NPS ratings accurately Analyze customer needs and NPS drivers; suggest improvement actions Work effectively in a team, influencing across business levels and functions Preferred candidate profile Strong computer skills including: Excel, Outlook, MS Word, etc Bachelors degree required. Interested candidate can share their cv on mail id - neha.singh@sharekhan.com or can connect on 8655403320