Executive-Credit & Collection

About InXpress

InXpress is an internationally recognised franchise system in its 25th year of business. In fact, we are thrilled to have been awarded the Global Franchise Awards 2021 Overall Winner and Best White-Collar Franchise. As a responsible and progressive franchisor, we do not take this recognition lightly and are on a journey of growth and continuous improvement. Across three core regions and fourteen countries, InXpress supports franchisees in their solution-led approach and exceptional customer service to SMEs, underpinned by our proprietary software platform and carrier partner relationships. Our staff and franchisees are at the core of what we do and what we are about, as reflected in our GREAT company values. 

G – Gives Back 

R – Results Driven 

E – Energetic Fun 

A – All In 

T – Targeted Improvement 

Summary of the Role: 

Reporting to Finance Head (AU) / GSC Team Leader & GSC Manager (India) you will be primarily responsible for ensuring timely collection of outstanding payments from customers, maintaining accurate records, and minimizing delinquency rates. You work but at the same time have fun and work together with your team to achieve required KPI’s. You will be provided full training and support for this role. 

Key responsibilities:  

Specific Responsibilities:

• Allocating / Posting of all collection entries in Collection Software. 
• Maintain Reconciliation in Billing and Collection Software  
• Co-ordination with Customers, Network on calls & Emails  
• Ledger Reconciliations of Customers  
• Able to calculate GST, TDS, etc. 
• Work closely with Collections Manager  
• Co-ordinate with internal teams. 

Competencies:

• Clear, concise, and professional communication with customers about outstanding payments. 
• Ability to convey complex information in a way that is easy to understand, whether verbally or in writing. 
• Responsible for Managing Team (if any) 
• Responsible for closely working and co-ordination with internal teams. 

Communication:

• Ability to communicate clearly and professionally with customers about outstanding payments, due dates, and any discrepancies. 

• Both verbal (phone conversations) and written (emails) communication skills are crucial for handling sensitive payment issues.  

Planning & Organising:

• Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organisation. Schedules time effectively and use efficient work methods and tools.  

Decision Making:

• Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk. 

Results Orientation:

• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and adjusts to achieve results. Focuses self and others to achieve targets aligned with business goals.  

Teamwork:

• Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals, and actively offers to help colleagues. Supports group decisions.  

• Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures, and agreements. Builds others' trust in own professionalism, integrity, expertise, and ability to get results.  

Self-Management:

• Remains calm, objective, and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive. 

Preferred

• MBA/ Graduate from reputed university. 
• Logistics & Franchising Industry background will be an added advantage