Event Operations Executive (Escalations and Vendor Management)

About Hafla:

Hafla is UAE's  one-stop-shop for event organizers to discover, book, and pay for everything they need for an event. Our innovative tech platform brings together event planners, venues, equipment rental companies, caterers, artists, and a long tail of service providers to transact seamlessly. As we continue to grow and revolutionize the event planning industry, we are looking for a dedicated and detail-oriented event operations executive to join our operations team.

Position Overview:

As an Executive in the Operations team at Hafla, you will play a crucial role in managing the day-to-day event operations by co-ordinating with our planners, partners, and customers. This includes proactively reviewing event briefs given to partners before an event (to catch potential issues before they become an issue!) as well as real-time co-ordination across planners, partners, and customers to resolve issues as they arise. This is a full-time position, with five working days which could fall on weekends.

Role and Responsibilities

• Oversee end-to-end event operations

  remotely from India, managing planning, logistics, and execution by coordinating with vendors, suppliers, and event staff to ensure smooth operations and timely delivery of all event components.

• Implement and uphold best practices

  in event management to enhance efficiency and operational effectiveness.

• Collaborate with cross-functional teams

  (event planning, operations, logistics, finance, and content) to align event execution with overall business objectives.

• Conduct post-event evaluations

  to identify improvement areas by gathering feedback from customers, suppliers, and planners. Prepare reports and implement corrective measures to refine future event processes.

• Maintain up-to-date event catalogs

  by liaising with suppliers and working with the content team to ensure product and service listings remain current.

• Manage event-day escalations

  , addressing client concerns by coordinating with suppliers and planners. Implement proactive solutions such as arranging alternate products/services and offering appropriate compensation for service recovery.

Skills / Experience:

driven and adaptable individuals

Ideal Candidate Profile:

• 2-4 years of experience

  , with the ability to collaborate effectively with individuals from diverse backgrounds.

• Proven track record

  in successfully executing large-scale events. Experience in corporate events, weddings, event rentals, kids’ birthday parties, party services, and entertainment venues is a plus.

• Strong organizational and multitasking abilities

  , with exceptional attention to detail and problem-solving skills.

• Thrives in a fast-paced, high-pressure environment

  , maintaining composure and efficiency.

• Excellent communication and interpersonal skills

  , enabling seamless coordination with vendors, clients, and internal teams.

• Bachelor’s degree in event management

  or a related field.

• Fluency in English & Hindi

  is required; proficiency in

  Arabic

  is a bonus.

• Knowledge of the UAE market

  , including local areas, customer preferences, and cultural nuances, is an advantage.

• Proficiency in G Suite and MS Office

  to manage operations and reporting efficiently.

Education:

• Bachelor's (Required)

Compensation:

INR 35,000 - 40,000 per month

⭐ Flexible Shifts: Day or evening shifts, 9 hours / 5 days a week.

⭐ Location: Viman Nagar, Pune (Onsite)